Shiprocket: eCommerce Shipping

Using Shiprocket has been a game-changer for our fulfillment process. It’s incredibly intuitive, and the integration with multiple couriers saves us time and effort. While there’s room for improvement in certain areas, it already stands out as an essential logistics solution.

Working with Shiprocket from 6 months now & it's been a fantastic experience, thanks in large part to the exceptional service provided by Akshay Beniwal, our account manager. Akshay has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency, on-time delivery & above all his empathetic nature for each order.

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for.

The so called escalation@shiprocket.com id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Bhanuvendra for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier.

Akshat Ji helps me in every possible way. Shiprocket is an ultimate option for me, tried every alternative but shiprocket is the best.

GOOD Shipping

Decent app and interface. Got my shipping needs covered from shiprocket. Keep it up.

Horrible customer service. Keep disconnecting the calls.
The rate calculator keeps changing the rate. Its so awkward when you commit to customer and then get charged something higher

great app + great experience. Shoutout to Sarvottam Singh from the Neo team for making my experience with the app even better. Excellent support.

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.

I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.

I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.

Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue