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6 Haziran 2023 tarihinde düzenlendi

updated review..
we are working with SR from 3 years, but nowadays their tech support is very poor.
we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues,

their API is also really very poor.
which even don't have webook for order updation event.
due to which you need to fetch all the records updated by 1 day

FOR BILLING
you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months.
support team, billing team, and tech team all team not taking time to read seller words and to act as per that.

it looks like other companies will take place instead of SR for us in short time
====================================
OLD Review
Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting.
Upper management needs to be precise to solve the issue and revert on the appropriate feedback

Soni Fashion®
Hindistan
Uygulamayı kullanma süresi:Neredeyse 3 yıl
25 Ağustos 2020 tarihinde düzenlendi

Update: The worst service ever!! I had to call them thrice and the calls conveniently disconnect the moment they accept their mistake

Extremely slow customer care, you will have to spend an hour on chat to get a not very favourable resolution. The return shipment costs are a nightmare for a business.

Update: The service is still really bad. The support system is the worst I have experienced so far. You ask a question & the response would be 10 thousand miles away from the question. They are always 'regretting the delay' & still not responding. NIGHTMARE!!

Fleck
Hindistan
Uygulamayı kullanma süresi:Neredeyse 3 yıl
Shiprocket - Shipping in India yanıt 18 Şubat 2020

Dear Fleck,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

10 Ekim 2020 tarihinde düzenlendi

UPDATED: They must be getting more fake reviews as the service is still pathetic. I tried once more. DONT SEND COD ORDERS THROUGH SHIPROCKET THERE ARE MANY BETTER SERVICE PROVIDERS YOUR RTO RATE WILL SHOOT UP WITH SHIPROCKET. Please save your time and money by not using shiprocket, your most cod orders will come back without any delivery attempt and customers will ask where is my order. NO MATTER HOW MUCH YOU TRY TO DELIVER THEM

Slipperyslippers
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
1 Haziran 2020

Could not have found a worst app. Worst customer service!! Had so many issues with pick up and then customer service did not help at all - first noone available and if you find someone to talk to they cant help. Wasted so much money with this app

Spiritual Warrior
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
Shiprocket - Shipping in India yanıt 1 Haziran 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

7 Mart 2019

THIRD CLASS SERVICES<, FROUD COMPANY.

THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

CaseMurk
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
2 Şubat 2021

Pathetic! I have never seen such useless technical team! Tried Calling, Chatting and even raised a ticket. But None of these useless people weren't able to resolve my query.

Stufflane
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
Shiprocket - Shipping in India yanıt 4 Şubat 2021

We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number and concern in detail and we will get back to you at the earliest. - Team Shiprocket.

29 Mayıs 2021 tarihinde düzenlendi

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

Veaves
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
Shiprocket - Shipping in India yanıt 8 Haziran 2021

Hi, we understand your concern. It is never our intention to cause any disruptions to our customers. Please help us with your registered contact details and concern in detail at escalation@shiprocket.com and we will get back to you promptly. -Team Shiprocket

30 Temmuz 2020

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,

I guess they are very rich and don't need new customers.

DudeMe
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
Shiprocket - Shipping in India yanıt 30 Temmuz 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

31 Ocak 2021

very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported

SILK ZONE
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
Shiprocket - Shipping in India yanıt 2 Şubat 2021

That shouldn't have happened! Kindly give us a chance to look into it. Please share the AWB number at escalation@shiprocket.in so that we can have a check and assist you accordingly. - Team Shiprocket

11 Temmuz 2021

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.

Gr8 Sports
Hindistan
Uygulamayı kullanma süresi:2 yıldan fazla
Shiprocket - Shipping in India yanıt 15 Temmuz 2021

Hi, we hope your concern has been addressed now over the call by your key account manager. Looking forward to serving you in future. - Team Shiprocket