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OH MY GOD! WHAT A TERRIBLE EXPERIENCE I HAD IN THE FIRST 2 DAYS !! I am still waiting for someone to come and pick up the order. All of their employees are saying the same thing that they will try to pick it up on the next working day from the last 2 days.
Hi, We are extremely sorry for the issue you have faced regarding your order pickup. We want to inform you that the shipment has been delivered on 19-06-2022. Please feel free to mail us at escalation@shiprocket.in for further assistance. - Team Shiprocket
Placed order Sr2950 with tracking 14326582656808 with shiprocket packaging on 6th of November not delivered yet.. Every day it shows out for delivery then says incomplete address I have ordered on this same address multiple times before.. No one has contacted me.. Either deliver my parcel or Cancel my order and refund me
Hello! I understand the urgency of the shipment and apologize for the hassle. I want to inform you that the shipment was delivered on 23-11-2023. Please feel free to mail us at escalation@shiprocket.com for further assistance. -MB
Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.
Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket
shiprocket is shitrocket , i want everyone from the ecommerce industry to leave shiprocket as soon as possible , service here is pathetic , all the positive reviews are fake , they force us to write god reviews , go for delhivery , shiplyte or any other partner
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such
Dear Customer,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.
Hi, We would like to inform you that as confirmed by the Tech team the issue has been resolved now. Please write us back if any particular order is missing. - Team Shiprocket
Extremely poor service. Don't waste your money with them, it'll all be a waste. They don't arrange a single pickup. They only take money and that's it
Hello sir, mene shopify store me Shiprocket app ko 2 month se already install kr rakha tha. And mere store ki curreny starting se GBP me hi thi. Lekin 3 din phle mene kisi Wjh se shiprocket app ko delet kr diya tha, aur B install kr rha hu lekin NOT COMPATIBLE show ho rha hain. kh rha h sirf INR or USD me Hi store currency honi chahiye. Lekin meri to GBP me thi or work bhi kr rha tha 2 month se . So plz sir mere problem ko solve jld se jld kre.
Dear Customer,
Kindly click on the link mentioned and follow the steps mentioned, https://shiprocket.freshdesk.com/support/solutions/articles/43000326273-how-do-i-integrate-shopify-as-a-channel-with-shiprocket-
If you face any issue then please share the screenshot with us and we will look into this at the earliest.
Team Shiprocket
fake services first they took your order by accepting the pincode and when the shipment in there hands they say sorry we can't deliver to this address and you have to pay extra for RTO what a fooling scheme i refer not to use there services
Hello! We understand this must have been extremely inconvenient for you. We have shared the details on your registered mail with ticket number: 6654269. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB