Shiprocket: eCommerce Shipping

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

If it will have 0 than i will give 0 to it. No customer support at all. They will just ask you to pay for there plan by giving discount coupons and than for any query, they ask you to chat regarding this on portal and cut your phone again and again inbetween talk and on chat portal they will reply you after hours and don't able to understand your problem as a user and stop replying to you. Just market there highest paid plan to you inbetween. Don't pay a penny to them without using lite plan and if not satisfied than don't use them. Great players in the market are available.

Never Try their service.
They are Completely fraudulent, Shipped 14 orders & they RTO 12 parcels in 2 days after a single attempt only -"fake attempts" and updated a non-delivery remark as "Others". I have recorded calls of all the buyers, they informed me neither they get a call nor did any delivery boy reach the given address. Additionally, the customer service representative has been ignoring my calls for the past 5–6 days continuously. He assured me that all of my shipments would be delivered again and asked for 24 hours to fix the problem; as of this writing, I haven't heard back from him.

All the 4-5 stars ratings are probably fake. Had a very bad experience with this company. Never use this app you don't wsnt to end up in a bad situation...

Waste of money Pathetic Customer Service. don't take any Paid Plans no customer support Don't use Shiprocket if you want hassle free Business. i am facing lots of problem

No Doubt Worst Customer SErvice. They charge a plan but unable to delivery. Then one day suddenly they send the invoice of 5612, invoice as discrepancy charges. A package of 5.4 kg, was wrongly classified by Shiprocket as 54kg, Where the logistic partner is not capable to take anything more than 10kg.
raising request with virtual customer support will not result anything.
Call their call center and a standard voice recording will come, you are in queue, waiting time is 5 minutes, to discourage your call.
We had to leave them.
Update: 13th April:
Dropped an email to escalation@shiprocket.in and sharing here also the AWB no. also. Will update the response.

Here are the AWB no.
AWB: 1504811301016
AWB: 778753216070
AWB: 1504811300961

We have been requesting your support team to help, with no response and hence stopped doing business.
We have 12 different stores on Shopify, and wanted to extend shiprocket services, however got stuck with it. Currently have stopped doing any business with them.

31st July: Pathetic feedback. Chat no response, Phone no response, Raise ticket no response. Took Pro plan, and all inventory has become out of stock. Frustrated with shiprocket. Handful of two resource, Gaurav for sales or Abhishek for ticket!!!

Worst App, shiprocket Destroy my business, no one pickup the orders contact directly ship company,Wost app

Why is there no option to deactivate the account fully also if we call support the experience is not good at all.

Worst customer care support. There is no price edit option. No reply to the support ticket. Use Pickrr instead. At least the prices are lower than this shiprocket.

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.