Shiprocket: eCommerce Shipping

I am using this app I really like this app as it is very good also my account manager is very nice person. He is very helpful and advice me in my work that how it can be better

I wish the review section had the option to attach screenshots. I've been using this for 2 years now without a choice because of the one and only useful feature which is order syncing with shopify. None of the support tickets for the last 2 years have been resolved. They have a really irritating automated reply which will be sent and that'll be the only mail you'll receive from thier support team. All and when i say ALL i mean 100% of the orders that weren't delivered will have a POD report saying customers refused to collect the order when the same customer will be calling up your office and yelling at you that they haven't received the package. Next horrible thing : WEIGHT DESCRIPENCIES. I fulfil a minimum of 50 orders per day. I possibly cant take a photo of all the package one by one on a weighing scale and a photo consisting of dimensions before shipping it out but shiprocket has the audacity to charge you extra for all the shipments and reject your claims that you have been overcharged. Infact if you have a photo of one shipment they'll give you refund occasionally for only that shipment even if another order has the exact same item. ie. Shipping charge shown on panel : Rs.75, Shipment charge after weight discrepency : Rs.150, Initial price for 50 shipments per day : Rs.3750, Final Price you pay : Rs.7500). In my opinion Not worth it at all. If any app developer is seeing this. If you can provide just a little more trustworthy product, Please let me know. Even if there's a slightest chance to stop using shiprocket, I WILL! Please don't download this app. I'm saving you 1000s of dollars and your mental health which in my opinion is simply invaluable to lose for a few bucks! Hope this helps. Thank you.

We are using shiprocket for orders & we are satisfied with their services. Also Mr. Gurjot Singh (Shiprocket) is very helpful to resolve any issue. We Like this app.

Arav did a great job he solved our issue with proper guidance and step by step.
Thank you so much

My issue of order not synced has been resolved very wisely by Mr.Arav. Good gudience and gentle behaviour with customer.Mr. Arav provided solution very patiently though there was network issue and voice was legging. Literally very happy with such a customer gudience and support.

I used this app to help me. I really like how it solve my issues.
Thanks Rajesh to introduce me this app.

updated review..
we are working with SR from 3 years, but nowadays their tech support is very poor.
we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues,

their API is also really very poor.
which even don't have webook for order updation event.
due to which you need to fetch all the records updated by 1 day

FOR BILLING
you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months.
support team, billing team, and tech team all team not taking time to read seller words and to act as per that.

it looks like other companies will take place instead of SR for us in short time
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OLD Review
Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting.
Upper management needs to be precise to solve the issue and revert on the appropriate feedback

It is a good service the executive Palak is very helpful and very kind to make me understand the panel and resolved my issue within a few minutes. i am impressed with the solution she provided to me thanks

my account manager is sarika and good support from her with easy pannel but good proccesing orders

I am using Shiprocket for two years and it is the best all-in-one logistics solution among all other similar apps. My Account Manager Mr. Karan Talwar added more value to it by providing instant service. Thank You.