Shiprocket: eCommerce Shipping

Very bad service product support team does not work properly
Products are not delivered. When we tell AM, 30 days pass by and then even RTO is not delivered Even if the courier makes a mistake, just look at this return %

PATHETIC SERVICE. THEIR CARRIER PARTNERS ARE SHOWING RTO DELIVERED EVEN IF THE ORDER IS ALREADY DELIVERED TO THE CUSTOMER.

ALSO THEY ARE NOT SETTLING THE MONEY AS WELL. THIRD CLASS COMPANY. SUCH THIEVES THEY ARE.

Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.

Absolutely infuriating! Shiprocket turned my orders into a disaster zone. Forget on-time deliveries – my customers waited 10-15 days extra, then what? They just rejected the orders! Lost sales, unhappy customers – thanks a bunch, Shiprocket.

But the nightmare doesn't end there. Picking up the products? Another saga. It took me 7-10 calls for EACH shipment just to get their support team to schedule a pickup. And let's not forget, half the time they had no clue where the package even was!

Look, if you value your business and your customer relationships, don't even think about using Shiprocket. Find a shipping partner who actually delivers on their promises. Because with Shiprocket, you're risking a whole lot more than just a late package.

For your reference I am giving some orders AWB numbers here:

10303472446
SRTC5242132296

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for.

The so called escalation@shiprocket.com id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.

Horrible customer service. Keep disconnecting the calls.
The rate calculator keeps changing the rate. Its so awkward when you commit to customer and then get charged something higher

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.

I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.

I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.

Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

Very bad customer support and surely orders are get delayed by almost 1 week. They only gives false commitments. Dashboard panel shows fake dates of pick up and delivery but actual updates are not shown properly. Creat ticket is just an time pass option. No Commitments are fulfilled.

Worst service
Fake weight discrepancy,
I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.