Shiprocket: eCommerce Shipping

HAPPY WITH GURJOT SERVICE EXCELLET WORK ALWAYS GETS THE SOLUTIONS OF QUERRY AND WORK IS NICE DONE THANKYOU

updated review..
we are working with SR from 3 years, but nowadays their tech support is very poor.
we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues,

their API is also really very poor.
which even don't have webook for order updation event.
due to which you need to fetch all the records updated by 1 day

FOR BILLING
you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months.
support team, billing team, and tech team all team not taking time to read seller words and to act as per that.

it looks like other companies will take place instead of SR for us in short time
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OLD Review
Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting.
Upper management needs to be precise to solve the issue and revert on the appropriate feedback

App Is ok Good Services Price also good................
happy with the service
happy with the service

very good service and easy for use and excellent service , and fast payment service is very helpful and good custemer care support

The experience with ship rocket is awesome, after trying a lot of courier partners we landed up to ship rocket panel and the experience is wonderful and I would give the entire credit for the same to Aman Grover my KAM. He just clears up all my queries and escalations at a lightning speed! Keep up the good work and Thank you for all the help.

fully satisfied.. this app and service is for those who wants to start new eCommerce business...courier and cod rates are low then other companies,customer care is also good

Now:

I stopped using Shiprocket and used other logistics partners. I thought of using Shiprocket again. For the initial few days had a good experience. The moment you face an issue and call up their customer care, I am pretty sure that their Customer Care is the worst I have ever seen. They had never changed. They don't solve any of your issues. They don't even give assurance that it will be solved. Very Poor.
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Earlier:

Very Poor Support from Customer Service. I have opted for a Paid Plan but receiving very poor support from them.

Also, they have given list of Pin Codes as serviceable, but when I try to service, It says no Courier service available between these 2 pin codes. Because of this mis information, I am loosing my customers. 26000+ pin codes must be a lie. I have already got 3 out of 50 pin codes unserviceable even though those 3 are part of their serviceable pin code list from my pick up pin code.

I am already looking for other shipping partners.

Update: The worst service ever!! I had to call them thrice and the calls conveniently disconnect the moment they accept their mistake

Extremely slow customer care, you will have to spend an hour on chat to get a not very favourable resolution. The return shipment costs are a nightmare for a business.

Update: The service is still really bad. The support system is the worst I have experienced so far. You ask a question & the response would be 10 thousand miles away from the question. They are always 'regretting the delay' & still not responding. NIGHTMARE!!

Best courier service providers with staff and professional services. Highly Recommended to others!!!

Good shipping provider, I am using it for the last few months and have good experience for shipping all across India. Kajal is very helpful.