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nice service
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They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.
Hi, It was never our intention to cause any disruption to our customers. We have initiated freight refund for AWB No.14326421245122 along with Forward Refund 198.20 and RTO Refund 168.50. - Team Shiprocket
I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.
This is not the service we are known for. We want to sincerely apologize for your negative experience. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
Falak from Shiprocket was very kind to help me on the order syn option which was disable on back end she help me over a call to active the servies now they are working. super happy with the customer servies they are offering even on weekends.
FANTASTIC APP, NIRVIKAR MY ACCOUNT MANAGER'S SUPPORT WAS PHENOMENAL, SUPPORTIVE STAFF, AND REALLY EASY TO USE DASHBOARD, TALK ABOUT SHIPPING PERFORMANCE, I WOULD SAY CLASS APART, ESPECIALLY 2 AND 3 DAY COD REMITTANCE IS AN ICING ON THE CAKE
SHIPROCKET KILLS OTHER AGGREGATORS RIGHT AWAY, NO DOUBT
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
Shiprocket is best app for courier facility.
they offer you the best price and best courier facility.
they never charged overweighted.
Best for COD
My Account manager is sanchit sharma...
Dear Customer,
It is delightful to hear such positive words and It's always a pleasure to serve the best to our user.
Team Shiprocket
They find ways to make money. 14500 rs weight disputes or less than 200 orders a month. That's how they treated us when we decided to stop using shiprocket & move to a new company
Hi, Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
Amazing response time. I have been using Shiprocket for a long time. My manager Sanjeev Gulia is very responsive and helped me many times.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
I am using this app and having the worst experience. The response from customer support team and handling issues is the worst, they don't care on any issues always the answer is we will look into it and it never get resolved and they will also close the issue.
please go for other options that is 100% best than using this service.