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i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money .
the previous review was -
"Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services .
Must try the app .
made my work so easy . "
Very frustrating service, the customer service from shiprocket is THE worst ever. Everytime we tried to escalate the issue we have to wait atleast 24-48 hrs. but the issue is still not closed, then again when we try to call them they repeat the same process to wait for more 24-48 hrs. Telling the customer service guys to solve the problem is literally MADNESS!! they do not listen and always make their word come true. We are facing frequent RTO, COD Remittance delays, NDR's, and whatnot! Horrible service.
Hi, To hear such feedback has us profoundly pondering, and we apologize for the inconvenience caused. Please help us with the detailed concern at escalation@shiprocket.in and we will get back to you on priority. - Team Shiprocket
Execellent service by the Prabhakar and his team , solve each and every query at the same time , so happy with the service .
Must have application for those doing ecom. Rajesh is doing incredible job for providing quality support.. I hope they can continue doing good work.
Dear Customer,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
Shiprocket makes shipping very easy and affordable. It is the best platform where sellers can reach their customers all over India.
very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported
That shouldn't have happened! Kindly give us a chance to look into it. Please share the AWB number at escalation@shiprocket.in so that we can have a check and assist you accordingly. - Team Shiprocket
useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.
This is not the service we are known for. Kindly give us a chance to look into it. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket.
akshay beniwal-my account manager is superbly helpful.thanx guys for making my journey easy.
thanx
Great app. Easy to install and work seamlessly. Saves me time and avoids errors that use to happen due to manual intervention.
We are delighted with the exceptional tech support provided by Mr. Rohit at Shiprocket. His expertise and assistance have instilled complete confidence in our decision to partner with Shiprocket for our shipping needs.
Regards,
Team Revoral