Shiprocket: eCommerce Shipping

Mr Azharuddin is the only main person because of whom this company is running, He talks well, understands well the problems of Customers. I reported him all COD non-delivery issues, other issues related to non-visibility of several operators in Calculate Rates of Shipping. Now other operators appear in my panel, earlier only Ecom was appearing.

Now they promised to improve day by day in shipping operations.

I wish them good success and do very good customer support.

RTO must be made zero in COD, We need 100 % success in delivery, This is the main base of success. If packets are returned- it means the performance is having weakness, We fail in business due to delivery issues if shiprocket fails in doing successful delivery of item . This must be kept in mind to support customers.

We would be consistently watching the performance of all deliveries in future.

Thanks Azharuddin for your energetic , best employee performance and contribution in resolving customer's issues. You made the difference, Hats Off to Azharuddin, Keep it up !

We are using Gold services of Shiprocket and very happy with the services provided. Customer support is really good

SCAM COMPANY OVER WEIGHT ISSUE BEWARE...... WORST ECOMERCE COURIER SERVICE PLZ DO YOUR HOME WORK BEFORE I PERSONALLY LOST LAKS OF RUPEEE..

terrible customer service and never resolves any tickets raised properly. The only thing they reply with on time is an automated reply saying sorry for delay in getting back to you and then nobody comes back with a solution. They have no proper relation with their courier partners as they can never resolve major issues raised!

We are using from past 4 years. old issues are pending but new account manager is cleared few issues.

Good service and i liked their customer service. Recommend them for fulfilment services.

After 5 months in the paid plan, this is my genuine review, sorry to say that i was totally disappointed, frustrated with shiprocket services.

Trust me you will get blood from your eyes.

1) Pathetic customer service (Chat support- Will reply after 2 hrs each time, Call support - After 15 mins call gets connected, Rude behavior, Will answer only 1 question, for 2nd question they will advise to call back again, Mail support - I can't explain, sorry).Govt customer support like BSNL is far better than this.

2) NDR Issues - We don't know for which reason they will send back the shipments back to us even after responding to the issue, uploading the customer voice call proof).

3) Weight issues - Out of 100 shipments you will get weight issues for 95 shipments after a month. if we upload a proof of shipment image with exact photo & weight also, It will get rejected.
Example - If you send 100 shipments, they will raise weight dispute issues for 95 shipments, If you upload proper exact weight images then they will approve 10, Reject rest all 85 shipments with improper shit reasons (For 90 grams packet, They will charge for 2 kg).

4)Postpaid plan - Unfortunately I shifted from pre-plan to postpaid plan, Now there is NO option to come back again to a prepaid plan.

5)Pickup issues - Pickups won't happen on time, Return deliveries ok- but you cant send that material to other customers, will get totally damaged, irrespective of your packing.

6)Delivery Issues - After arranging pickup, Shipment will reach the delivery location, THEN you will get updated that, courier CANT be delivered, It is "OUT OF DELIVERY AREA" . i dont then why courier will get scheduled & pickup from me if that is the case.

Much more to write but I don't want to waste my time...Thanks

PREVIOUSLY THE SERVICE WAS FAR FAR BETTER BUT THE PAST 3 MONTHS THE SERVICE HAS GONE DONE.... BE IT IN TERMS OF PICK-UP(LATE PICK-UP) OR BE IT CALLING TO YOUR CUSTOMER SERVICE EXECUTIVE (IF WE ASK FOR A COMPLAINT NUMBER AGAINST ANY COMPLAINT THEN THEY REFUSE TO GIVE IT)...

WE FEEL YOU HAVE TO WORK HARDER TO BRING YOUR SERVICES BACK UP-TO THE MARK.....

I used Shiprocket for all my logistic services. It made everything from labelling to shipping to COD a smooth process. Their support is excellent.

I got key account manager Mr Sanchit Sharma, who is always available on a single phone call whenever I need any help for settling issues or errors.

Overall my experience with Shiprocket is awesome and key account manager made it a perfect fit for my ecom.

Thanks

Easy and convenient overall experience is good, using from last 2-3 year no issue till now.