Shiprocket: eCommerce Shipping

Now:

I stopped using Shiprocket and used other logistics partners. I thought of using Shiprocket again. For the initial few days had a good experience. The moment you face an issue and call up their customer care, I am pretty sure that their Customer Care is the worst I have ever seen. They had never changed. They don't solve any of your issues. They don't even give assurance that it will be solved. Very Poor.
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Earlier:

Very Poor Support from Customer Service. I have opted for a Paid Plan but receiving very poor support from them.

Also, they have given list of Pin Codes as serviceable, but when I try to service, It says no Courier service available between these 2 pin codes. Because of this mis information, I am loosing my customers. 26000+ pin codes must be a lie. I have already got 3 out of 50 pin codes unserviceable even though those 3 are part of their serviceable pin code list from my pick up pin code.

I am already looking for other shipping partners.

Pathetic experience! Shipped first order with Shiprocket, and then there's a stream of worst experiences that it brings along.... courier pick up happened after 3 days that too after calling the customer care service... and then absurd weight discrepancy by their Bluedart courier partner & deducted more than Rs.200 extra for their self-generated false discrepancy.

UPDATED: They must be getting more fake reviews as the service is still pathetic. I tried once more. DONT SEND COD ORDERS THROUGH SHIPROCKET THERE ARE MANY BETTER SERVICE PROVIDERS YOUR RTO RATE WILL SHOOT UP WITH SHIPROCKET. Please save your time and money by not using shiprocket, your most cod orders will come back without any delivery attempt and customers will ask where is my order. NO MATTER HOW MUCH YOU TRY TO DELIVER THEM

Recently they changed their system. They keep changing account manager without informing to their client and managers are also not giving proper answers and not solving courier issues on time. as there is no major courier third party in India, shiprocket is taking benefits of that, but shiprocket is one of the worst business partner company due to their employees

The worst possible customer service!

1. My panel sometimes doesn't logs in and most times logs out automatically. There reply for this, you might have an internet connection problem! This is all while I am chatting to them

2. Delivery attempt not made my courier company, I reported fake reporting. It was replied with the same fake response again. I had checked personally with the customer.

Their customer care is the most ill equipped and to top that they clearly don't want to understand the problem.

Could not have found a worst app. Worst customer service!! Had so many issues with pick up and then customer service did not help at all - first noone available and if you find someone to talk to they cant help. Wasted so much money with this app

THIRD CLASS SERVICES<, FROUD COMPANY.

THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,

I guess they are very rich and don't need new customers.

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.