Shiprocket: eCommerce Shipping

Why this app is not compatible with our store

Consistently late deliveries. My customers think I'm scamming them because Shiprocket's delivery date/status doesn't update properly. Recently, it took them 4 days to deliver within the same city. Save yourself all the frustration and never choose Shiprocket.

Shiprocket's shipping rates are too high.

Surface shipping options are not available.

The ticket was closed without a resolution.

We have been using Shiprocket for our shipping operations, but our experience has been extremely disappointing and financially damaging.

There are **serious issues with weight discrepancy charges**. The invoiced weight shown on shipments is often **less**, but a **higher amount is deducted from the wallet**, which clearly does not match the invoice or actual package weight. Despite using standard, verified packaging, repeated and unjustified weight disputes are raised.

Additionally, we have faced **unfair wallet deductions**, lack of transparent billing, and **no clear justification or resolution** even after raising multiple tickets.

RTO losses are another major concern. Many shipments are marked as **attempted or customer refused without any real delivery attempt**, leading to unnecessary returns, higher costs, and loss of trust with customers. These RTOs directly impact seller profitability, and there is no accountability at courier level.

Overall, this feels like a **systematic issue** rather than isolated cases. The lack of transparency, incorrect deductions, and repeated RTO losses make it very hard for a seller to rely on Shiprocket as a logistics partner.

We strongly advise other sellers to **monitor wallet deductions, weight disputes, and invoices very carefully** before scaling with this platform.

Very poor delivery service.
3 delivery attempts were marked failed, but no call was received by the customer even once.
Still the reason shows “Customer refused”, which is completely incorrect.
Such false updates are unacceptable and harm seller and customer trust.

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification.

We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything.

Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

One of the worst app to use for shipping. They take 15 days to deliver the products & support is 3rd class. The POC is of no use. No response to calls & messages. And ticket gets closed automatically. Took 15 days for them to deliver an order within the city of Bangalore. And one more order is still in transit even after 15 days. And we have to refund to our customers, which is loss of material and trust.

Worst delivery integration, we are a new brand and none of our orders have reached customers. All were RTO initialted with no information to the cutomer. Even RTO didn't reach us, every time a ticket is raised for our issue but no satisfactory outcome.

Our AOV is 10K plus we have 50 plus order per day and we are using Ship rocket for order fulfilment (warehousing) + Shipping. We have faced multiple issues like delayed order processing, in some cases orders left pending and not processed until reminded. Customers complaining about delayed delivery, missing product. No claims settled. We requested for secure processing and order insurance the team didn't respond we escalated to senior team members as well but there was no solution provided. If you ask for the order status why is it not processed the team will keep passing the ball to their internal teams and at the end you will face huge order cancelation and no ownership will be taken by Shiprocket

1 Star

I have been using Shiprocket for the last 5 years as a D2C seller, but the service quality in the last one month has become extremely disappointing.

Multiple times, delivery courier staff opened our parcels and items were stolen during transit. We provided complete proof including packing videos from our side and theft proof videos from customers, but there has been absolutely no proper response from the support team over email.

Both Shiprocket and Shiprocket Cargo support teams are not responding responsibly. This is causing huge losses and damaging customer trust for our brand. A LOSS AROUNG 45K TILL NOW. 

Very pathetic service and poor accountability.

After 5 years of using Shiprocket, I am finally stopping their service. I would strongly recommend all D2C brands and e-commerce sellers to avoid using Shiprocket if they value their shipments and customer trust.