Shiprocket: eCommerce Shipping

We've been using shiprocket for over 2 years now.
Their service is prompt and their dashboard is quite informative and easy to learn.
Karan, our Key Account Manager has been extremely helpful to resolve any issues that we face with our deliveries. Highly recommended.

Recently they changed their system. They keep changing account manager without informing to their client and managers are also not giving proper answers and not solving courier issues on time. as there is no major courier third party in India, shiprocket is taking benefits of that, but shiprocket is one of the worst business partner company due to their employees

Shiprocket has been easy to use the user interface is excellent. Support has always been extremely responsive. Especially our account manager Sanjeev he is there to help us anytime. Thank you

good support provide by aarav. solved my issue.

Prambheet Kaur is handling my account very well and replying to all my mails and resolving the issue. Best app to deliver the products.

This app and the company have made my business life easy. One stop solution for shipment. I will recommend to all.

Useless App.. for ecommerce in India. Steal Products and very high weight discrepancies compared to all other individual companies

I am writing this review to express my extreme dissatisfaction with the services provided by Shiprocket. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my ordeal to prevent others from facing the same issues.

I integrated Shiprocket's app with my Shopify store in the hopes of streamlining the order fulfillment process. However, my first order, scheduled for pick-up on June 23rd, was not collected as promised. Despite numerous attempts to contact their customer support, the issue remained unresolved. To make matters worse, a subsequent order scheduled for pick-up on June 26th also suffered the same fate.

The complete lack of communication and unfulfilled promises from Shiprocket have had severe repercussions for my business. I have invested considerable time, effort, and financial resources in creating my website, designing captivating creatives, and running paid advertisements to generate sales. Unfortunately, due to Shiprocket's incompetence, I now face the risk of losing valuable customers and damaging my hard-earned reputation.

What is particularly disheartening is the absence of any proactive measures or updates from Shiprocket's side. Their inefficiency and disregard for customer satisfaction are unacceptable. As a result, I am left with no choice but to seek alternative solutions for my shipping and fulfillment needs to protect my business's growth and customer base.

I strongly advise anyone considering Shiprocket Logistics and Fulfillment to think twice before entrusting them with their order fulfillment requirements. Their lack of professionalism, delayed pick-ups, and failure to resolve issues demonstrate a clear disregard for their customers' needs and business success.

I hope my review serves as a cautionary tale for others, prompting them to seek reliable and competent service providers who value their customers' time, effort, and investment.

AARAV HAS HELPED ME IN INTEGRATION..HE WAS SUPPORTIVE AND KIND

Thank you Jitendra ji for helping us raise this account and start with you guys. Will surely look forwarD for the assistance