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We use Shiprocket for our D2C brand, and are very happy with them. We also use Shiprocket Engage, which is very useful in RTO reduction. Very amazing customer service - we had an integration issue and Palak, our customer rep, solved it very quickly.
Highly recommended!
rohit - good support team
I’ve had very nice experience with this service. Thanks Shiprocket for great service!
Thankyou so much Yashika Ma'am......
I am using this app It is really much helpful. Using it pickup generation become much easier.
Thanks
Shiprocket has been a boon to the growth of our website. Seamless integration via the shopify app store, a very responsive team for resolving any issues, timely remittances for COD collections, it has been a reliable partner. After researching the market for a good logistics partner and struggling with individual courier companies, we found shiprocket was the easiest and fasted to get started. The sign up process was hassle free and easy.
very good service, very good experience with the ship rocket team providing needed help for orders..
Had some integration issue. Palak from integration department got it sorted. Good customer service. Keep up the good work.
Horrible and worst experience ever....
1) Account manager never picks the call
2) on most of shipment they charges extra on weight discrepancy which is not real
3) during locked down they keep sending mails for RTO and all and writes that if action is not taken than we will not able to claim charges in future.
4) They keep calling for upgrade and said we will serve better if you upgrade, after upgrade NO SERVICE - NO SUPPORT
if this is not resolved will stop using shiprocket very soon.
I am editing this again - even escalation is more worst than regular support. never got reply.
Hi Customer (Fashion Floor India),
Providing the best of the services to our customers has always been our topmost priority. We are hell-bent to provide you with swift assistance and resolve this in the most favourable manner. Please help us with your contact details at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket.
Best logistics aggregator! Special Thanks to Gaurav Chaudhary, Naveen Kaushik and our Account Manager-Vansh Kathuria
Great app, good support from account manager (Sanchit) . Great app, good support from account manager (Sanchit) .
Dear Bazzinga,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket