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The app is not qualified for customer receiving live delivery rates in checkout. It only syncs orders to Shiprocket account.
Very poor service this time very disappointed with the service
1. There is one shipment where return pickup service was not available so we deactivate QC and arrange pickup so we receive empty box in return and now we are not eligable for any calaim...its not our mistake
2. 1 of our shipment was undeliver and after many follwups its never deliver and customer tagged us on insta thats really samefull for us.
Please improve your services
Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Rest assured, we are getting it checked and will connect with you shortly to discuss this in detail and resolve your concerns. ~ Team SR
Things are getting better with Shiprocket. Especially with the escalation and the senior team helping with certain issues namely Deepak and Farha. They are extremely helpful and we are grateful for their support and prompt responses. The customer care team is quite helpful as well. I hope for these fake attempt deliveries, NDR issues, Panel Issues and Refund Issues to be sorted soon so we can continue a healthy collaboration with them.
Thank you for acknowledging our team's efforts, especially Deepak and Farha. We’re glad to see improvements and truly appreciate your trust.
We’re actively resolving the remaining NDR issues to ensure a smoother experience. Your partnership is important to us.
If you’re comfortable, we’d appreciate it if you could update your review to reflect the improvements.
NOT CUSTOMER FRIENDLY
The App is okay but support is pathetic. We're unable to fetch new orders from Shopify post 31st August 2022 due to some new update. We've tried to fix it on our own, not working. Tried to contact ship rocket via call & email, created multiple tickets from support, no resolution. Its been almost a month they are sending same system generated email responses and not bothered to fix the issue.
Hi Soham, We want to sincerely apologize for your recent negative experience. We have escalated your remarks to our team and will get back to you with an update soon. Your patience is appreciated in the interim. - MB
Not impressed with the customer service or rather lack of it. Also, the robotic answers that the customer care executives give to every query is hardly helpful. They are never inclined to solve any problems and half their shipping partners are not even available regularly. Also, they charge arbitrary amount & the rates through surface transport are very expensive.Not worth partnering with them at all!
We have been working with shiprocket for 4 years now. Really unhelpful account managers. And they refused to take responsibility. Be ready to lose money. But then again the others are worse.
Dear Seller! We sincerely apologize for the unpleasant experience you had. As per your discussion with the account manager, the resolution has been shared with you as per the policy. Feel free to contact your account manager for your queries/concerns and you will be assisted accordingly. ~ Team SR
Dear Seller! We apologize for any inconvenience that is caused. Please be assured that we will connect with you to address your concerns and ensure they are resolved at the earliest. ~ Team Shiprocket