Overall rating
4.1
Counts per rating level
  • 62% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 25% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this shipping solution for its seamless integration, ease of use, and comprehensive features. It's praised for its ability to manage shipping rates, print labels, and track orders. The app's compatibility with multiple marketplaces and e-commerce platforms is appreciated for its flexibility. Customer service is noted for its responsiveness and expertise, with specific team members commended for their efficiency in resolving issues, particularly those related to integration and order synchronization. It's seen as a valuable tool for entrepreneurs aiming to expand their businesses.

Edited July 6, 2020

Being a new e-commerce seller we have a lot of challenges daily. This company is the worst, I don't know how they are getting away doing absolutely nothing. Don't be fooled. They are only good in SEO promoting their company on Google and we small businesses get trapped with this company. You'll Have to keep raising tickets and waiting for hours to speak to a customer support executive. They are unprofessional. Can't handle simple tasks.
I request the new online sellers to never even think of going for this company. You'll have unnecessary headaches and unwanted frustrations that's got nothing to do with your actual business. I also please request shopify to ban this company seriously. They are spoiling the reputation of shopify and this company doesn't deserve to be on this platform. ship this rocket away from earth.

Cont 2:- reply to developers reply.
That is exactly my point,You people only keep wondering what went wrong,cause you are not capable of handling simple tasks.
1. why would you take a shipment that cannot be delivered?
2.I have multiple orders with delivery person OUT FOR PICKUP for the past 15 days.Nobody has come to collect the order but you people promptly deduct the money.now like a fool i have to keep calling,mailing and sending you tickets to cancel the order and i dont even want to bother to initiate the refund. That'll take me years.
3.customer support hangs up and puts you on hold for minimum 30 minutes. Its frustrating.
4.I dont think you realize for an ecommerce seller its not always about profit and money.We want to retain customers and give them a hassle free and easy experience.Because of your company I get a bad reputation and bad service reviews. I dont want to spend my time apologizing to customers all day due to your incompetence.
The list goes on!!
and how dare you send me an escalation again.That thing is a joke.If only i could upload few snapshots of how you deal with your customers.

Futurelife Fashions
India
3 months using the app
Shiprocket - Shipping in India replied July 4, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

Edited July 13, 2020

Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.

Easy Peasy Living
India
3 months using the app
Shiprocket - Shipping in India replied June 30, 2020

Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket

August 31, 2020

SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!

ErgoYou Online
India
3 months using the app
Shiprocket - Shipping in India replied August 31, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

January 31, 2023

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.

ScrollnShops
India
3 months using the app
Shiprocket - Shipping in India replied February 1, 2023

Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- MB

September 20, 2018

Extremely poor service. Don't waste your money with them, it'll all be a waste. They don't arrange a single pickup. They only take money and that's it

Squadwear
India
2 months using the app
January 23, 2020

Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such

BETALA FRAGRANCE
India
2 months using the app
Shiprocket - Shipping in India replied January 24, 2020

Dear Customer,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

July 20, 2022

Never Try their service.
They are Completely fraudulent, Shipped 14 orders & they RTO 12 parcels in 2 days after a single attempt only -"fake attempts" and updated a non-delivery remark as "Others". I have recorded calls of all the buyers, they informed me neither they get a call nor did any delivery boy reach the given address. Additionally, the customer service representative has been ignoring my calls for the past 5–6 days continuously. He assured me that all of my shipments would be delivered again and asked for 24 hours to fix the problem; as of this writing, I haven't heard back from him.

Magical Kart
India
2 months using the app
Shiprocket - Shipping in India replied July 25, 2022

Hi, we have shared the information on your registered mail with the ticket number:4984723. Kindly check. Please feel free to mail us at escalation@shiprocket.com for further assistance. - Team Shiprocket

September 22, 2022

Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.

Mudbond
India
About 2 months using the app
Shiprocket - Shipping in India replied September 23, 2022

Hi, We would like to inform you that as confirmed by the Tech team the issue has been resolved now. Please write us back if any particular order is missing. - Team Shiprocket

July 26, 2018

If it will have 0 than i will give 0 to it. No customer support at all. They will just ask you to pay for there plan by giving discount coupons and than for any query, they ask you to chat regarding this on portal and cut your phone again and again inbetween talk and on chat portal they will reply you after hours and don't able to understand your problem as a user and stop replying to you. Just market there highest paid plan to you inbetween. Don't pay a penny to them without using lite plan and if not satisfied than don't use them. Great players in the market are available.

Urban Aghori
India
About 2 months using the app
Edited March 10, 2023

Total useless support, they totally depend on their courier partners. They can take their own decision. If you Google this company you will come to know that they heavily change on the name of weight discrepancy and your wallet amount just finish. After that, you create tickets one after another, and they don't listen. Please don't take the services of Shiprocket you will regret it like me and other customers. Just Google about Shiproket Reviews.

SkinsLegend
India
About 2 months using the app
Shiprocket - Shipping in India replied March 11, 2023

Hi, thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB