Overall rating
4
Counts per rating level
  • 62% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 25% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this shipping solution for its seamless integration, ease of use, and comprehensive features. It's praised for its ability to manage shipping rates, print labels, and track orders. The app's compatibility with multiple marketplaces and e-commerce platforms is appreciated for its flexibility. Customer service is noted for its responsiveness and expertise, with specific team members commended for their efficiency in resolving issues, particularly those related to integration and order synchronization. It's seen as a valuable tool for entrepreneurs aiming to expand their businesses.

Edited February 12, 2020

Good work by shiprocket, I recommended to every one who want there product deliver fast and safe also there panel overview is very handly and easy to use for shipping and escalation . Thank you so much for give us a better services and suggestion, i also thank's my KAM sarika for helping us.

Happy Pack
India
Almost 3 years using the app
October 9, 2021

I used this app to help me. I really like how it solve my issues.
Thanks Rajesh to introduce me this app.

GRAB SHOPPING
India
Almost 3 years using the app
May 7, 2020

my account manager is sarika and good support from her with easy pannel but good proccesing orders

Sri kaveri ayurvedic herbal enterprises
India
Almost 3 years using the app
Shiprocket - Shipping in India replied May 12, 2020

Dear Customer,

It is delightful to hear such positive words and It's always a pleasure to serve the best to our user. Please feel free to get in touch with us at escalation@shiprocket.in for future assistance.

Team Shiprocket

October 9, 2021

I am using Shiprocket for two years and it is the best all-in-one logistics solution among all other similar apps. My Account Manager Mr. Karan Talwar added more value to it by providing instant service. Thank You.

MakerBazar.in
India
Almost 3 years using the app
Edited April 7, 2021

Gurjot Bhela- Account Manager- Whenever we need support we contact our Account Manager Mr. Bhela and he is always there to help. Thanks for providing such a good customer service experience.

The Coconut People
India
Almost 3 years using the app
Edited September 18, 2021

TheFarziEngineers
I have been using shiprocket since 2 years. Have been satisfied with the end to end delivery solution that they provide. Also loving the new solutions like Shiprocket engage and Assured plans.

TheFarziEngineers
India
Almost 3 years using the app
March 26, 2022

I have been shipping all my orders with shiprocket from 2 years. My experience with shiprocket has been amazing. The interface is user friendly and it's integrated with Shopify very well. I have never faced any major technical glitches with shiprocket. Also all the courier partners are available. Mr. Shashank who had been my account manager for more than 1 year has helped me a lot, be it guidance, problem solving or technical assistance. Ms. Kajal who recently became my account manager is also very helpful and always available on just one call. Shiprocket has improved their customer care and service drastically in last two years. I have tried other aggregators as well but nothing can beat shiprocket. I highly recommend shiprocket to anyone who is looking for hassle-free shipping experience at competitive prices.

Saptamveda
India
Almost 3 years using the app
March 14, 2020

I would recommend shiprocket, its API integration with our Shopify store working well for us, It has made order processing easier, also our account manager Ms. Sarika is a supportive fellow and has helped us in adapting to shiprocket.

Trendphoria
India
Over 2 years using the app
Shiprocket - Shipping in India replied March 16, 2020

Dear Customer,

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Team Shiprocket

July 11, 2020

It's been a journey where things have improved consistently with Shiprocket. Weight discrepancy issues have reduced. The account managers are very supportive. Rajesh Kumar is the recent account manager assigned to me and he's been very supportive from day 1.

Vinay Mediratta [YuBingo.com]
India
Over 2 years using the app
Shiprocket - Shipping in India replied July 12, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

September 29, 2021

Thanks for you kind support to Mr. Jitendra, with you i always update my pending issues. Also to shiprocket

Planetcart
India
Over 2 years using the app