Shiprocket: eCommerce Shipping , 672 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They praise its features like order syncing, status synchronization, and daily email reporting for improving business operations. The customer service, particularly the technical team, is commended for their problem-solving skills. Merchants also value the app's automation capabilities that simplify shipping and order fulfillment. The delivery service and logistics are recommended for their reliability and efficiency, especially for Indian merchants.
Refine
-
By rating
My shopify orders were not getting pulled into Shiprocket and it seemed shopify had got disintegrated from Shiprocket. Yashika from Shiprocket technical team guided me thru the process to reinstate and it’s working now. She was efficient and very polite.
Had some integration issue. Palak from integration department got it sorted. Good customer service. Keep up the good work.
Yashika helped us with a problem that we were facing. Our Prepaid orders were getting sinked as COD but she solved our issue.
Hope the issue dosnt exist now.
Appreciate your help and time.
Falak from Shiprocket was very kind to help me on the order syn option which was disable on back end she help me over a call to active the servies now they are working. super happy with the customer servies they are offering even on weekends.
Thanks to aarav who was great and helped me synch my orders, my issues were resolved in a very short period of time and with great help on his end. Thankyou shiprocket
Good Understanding, Nice behavior, less time to understand the problem, So Happy with the support of Miss Palak at the technical department.
Thank you very much for the support provided by your team. Our problem has been resolved and now we can again ship parcels via your courier.We are satisfied working with your technical team . Order shrink has been done successfully
Great delivery service and support provided by ship rocket. Also, an awesome customer support from Rohit Kumar customer executive.
Thank You so much
“I thought you handled that call very professionally,” or “I admire the way you are so cordial and polite with every caller,” can provide agents with a better understanding of what they are doing well versus what they could be doing better.
yashika kapoor
The rating I would give has gone from 0 to 5 all thanks to Mr Prabhakar from the grievances team, amazingly proactive and had the tech issues we were facing addressed within 24hours. Keep it up!