Shiprocket ‑ Shipping in India

Have been writing to them for the past 2 weeks. No reply from customer care. When you call them, the call is sent to IVRS and gets disconnect automatically after some time. Highly dissatisfied with customer care. I needed help with intergration, waiting for support for the past 15 days. Uninstalling now.

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck.

Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket.

If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support.

Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,

I guess they are very rich and don't need new customers.

Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me.

Update 31-07-2020.

It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance.

Now who am I? A man losing money and peace of mind because of choosing Shiproket.

We have created a new account with them and recharged our wallet for 2500 but they deducted the amount from our bank but have not credit it. We raised a complaint with them but they have not resolved it even in 5 days. We do not know who to contact for resolving this anymore. Can someone please help?

As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.

FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.

Worst service even after having advance plan, no one is there to pick up call and no Instant solution.

I AM FRUSTATED WITH THIS COMPANY.
NEED TO SWITCH SOME OTHER.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

I am using shiprocket since last 3 years or so... I was one happy customer, however things have changed from good to bad to extremely worse. Worst part is Shiprocket takes no cognisance of these problems.
Almost every shipment goes in to a weight discrepancy and If you are using E Com, then be rest assured that IT WILL GO IN WEIGHT DISCREPANCY. Even a layman can tell something is grossly wrong.
We understand the process, but to keep uploading the shipment and product images for every order is a bit too much (unfortunately almost every order will be in weight discrepancy). We are made to feel that we are wrong.
All the tickets raised either go unnoticed or are closed unilaterally and we never get to know what the resolution is, almost all cases it will be favouring the courier companies.
We downgraded from a paid plan to a free plan, we keep giving that request every few days, but it still reflects a paid plan...don't know how many more billing cycles we have to go through the nightmare...
We are dissapointed, frustrated and disgusted with the hopeless responses and the lack of serious customer care by Shiprocket.
A word of advice, DONT EVER USE E COM for any shipments.
A one star is the worst that can be given, but Shiprocket and ECom deserves no stars.

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations.

We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!!

we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!)

All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail.

How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.