Shiprocket ‑ Shipping in India

3rd class service, ready to eat your money. Have already eaten my 35000rs straight with no response. Sarika and Priyanka where the person who has fooled me around and never gave answers to my questions.

Worst service, Customer care is helpless. Couriers always charge extra after picking up the parcels (costs almost double than the shown price). Wont recommend at all..

Have been writing to them for the past 2 weeks. No reply from customer care. When you call them, the call is sent to IVRS and gets disconnect automatically after some time. Highly dissatisfied with customer care. I needed help with intergration, waiting for support for the past 15 days. Uninstalling now.

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck.

Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket.

If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support.

Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,

I guess they are very rich and don't need new customers.

Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me.

Update 31-07-2020.

It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance.

Now who am I? A man losing money and peace of mind because of choosing Shiproket.

We have created a new account with them and recharged our wallet for 2500 but they deducted the amount from our bank but have not credit it. We raised a complaint with them but they have not resolved it even in 5 days. We do not know who to contact for resolving this anymore. Can someone please help?

As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.

FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.

Worst service even after having advance plan, no one is there to pick up call and no Instant solution.

I AM FRUSTATED WITH THIS COMPANY.
NEED TO SWITCH SOME OTHER.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.
FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.

FRAUD COMPANY!!! BEWARE OF THIS.