All reviews
Online Store of Sheelaa M Bajaj
Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper
Developer reply
We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you on priority. - Team Shiprocket
Glittercholi
useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.
Developer reply
This is not the service we are known for. Kindly give us a chance to look into it. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket.
ahalyaaofficial
The app is very useless. It will create a duplicate account automatically. And if we reached them to delete that account they'll no respond to us. Also, the shipment was picked up from our end but the panel will show a pick-up error. We have to create multiple tickets for basic support which is useless. The support team is also the worst. Don't recommend this app. Please don't waste your time on this.
Developer reply
Hi, we are sorry if you feel this way. Kindly give us a chance to look into this matter. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you on priority. - Team Shiprocket
Kidybo
Read At Least Once before think to use Shiprocket for ecommerce shipping. I am writing this review after all my options are closed. There are 20 more shipments we had shipped through this service but all those shipments are missing . We are following up with a support and escalation team but only and only we are getting one answer that waits for 48 hour from the starting even if they do not have bothered to provide an update about it. We are getting keep on call from customers who purchased products from our website but because of this chaos service we cant even provide them the exact update and we cant even simply tell lies to our customer like this Shiprocket service. Second must worst thing is fake delivery attempts courier boys are kept on update falls NDR report daily basis which is a huge headache for sellers. Customers simply inform us that they were not called for the delivery of the product. Last but not the least,they frequently raise weight dispute issues on a regular basis.
Developer reply
We regret the inconvenience caused. We understand you are disheartened by the service. Please help us with the AWB number and concern in detail at escalation@shiprocket.in and we will get back to you promptly. - Team Shiprocket
Dusky Lory
Terrible support. They have pretty good automation of transaction and order fulfillment, but any small issue comes up their support sucks, you can't reach their number, no email replies.
Developer reply
Hi, We are keen to help! Please help us with the AWB number and concern in detail at escalation@shiprocket.in and we will get back to you on priority. - Team Shiprocket
ClothsVilla.com
No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!
Developer reply
This is not the service we are known for. Kindly give us a chance to look into it. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket.
NAGAKART
No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!
Developer reply
We are very sorry to know about your experience with us. Please let us know your AWB number at escalation@shiprocket.in and we promise to get this resolved quickly. - Team Shiprocket
Stufflane
Pathetic! I have never seen such useless technical team! Tried Calling, Chatting and even raised a ticket. But None of these useless people weren't able to resolve my query.
Developer reply
We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number and concern in detail and we will get back to you at the earliest. - Team Shiprocket.
SILK ZONE
very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported
Developer reply
That shouldn't have happened! Kindly give us a chance to look into it. Please share the AWB number at escalation@shiprocket.in so that we can have a check and assist you accordingly. - Team Shiprocket
The Haul Factory
support services of shiprocket are very bad and do not provide any help of any sort. I have used there services for a while and everytime I call to clear my problem they disconnect calls. Weight disputes are endless with shiprocket and ask for many photos before saying no resolution can be done.
Developer reply
We value the importance of your concern and apologize for the hassle. Please share the respective AWB number you are referring to at escalation@shiprocket.in so that we can help you by giving the best possible resolution. Team Shiprocket