They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.

They sweet talk you into upgrading to pro++ plan and say that they will assign manager. Neither they assign manager nor does the support help you in resolving you queries. EVERYDAY there is a fake attempt issue and weight discrepancy issue which they will never resolve. As a result losses are to be borne buy the seller. SHIPROCKET IS THE WORST SERVICE EVER. STRONGLY ADVISE AGAINST IT

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.

I used this app hoping they are good professionals. But totally useless. My pickup request is pending from last 5 days and really sick and tired of calling the support. all answer I get is wait for 24 hrs and your query is resolved. Worst part is they even add fake remark that pickup is not ready. when my product is ready for dispatch at warehouse. In the time period when the actual product should get delivered to customer these guys are not even able to pickup so not sure what is the value.

I have done business worth rs 21 lakh + till now from starting since 2019 and you are saying that now I need to make SAAS Payment Every Month. Are you guys out of your mind.
Not the good way to do business

Issue since June 9: An order processed on Shiprocket is not syncing back to Shopify for 14 days, and support team is not in mood to write a single msg stating this issue is being looked into. Ticket# 2609897

Trusting shiprocket for my shipments is so difficult now. If any fraud or tampering happens they don't take the responsibility. There clauses are such that we customers have to bear the monetary loss. Also our time and effort gets wasted. I have come across 4 cases of shipment tampering by the shiprocket team with no action on any.
1. AWB - 141123212985140 (RTO which contains a product which is not sent by us) 2. AWB - 141123214046344 (RTO which contains a product which is not sent by us)
3. AWB - 141123215978462 (Customer received product which is not sent by us)
4. The shipment was sent with 2 products in it but the customer received only one.
To do any investigation they need :
1) Pre-shipped images or footage with inner content (Which was product dispatched) and outer packaging of the shipment.
2) Post shipped images and opening footage with inner content (Which was received by seller/buyer) and outer packaging.
3)- It should be mentioned negative remarks on pod, otherwise claim will not be accept. How can they expect us to create videos of every parcel we send and every parcel our customer receives?? Shiprocket needs a mechanism to handle TAMPERING cases that there end.

SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

Agent name was Pooja. My issue is never resolved. I don't understand how their support representatives are trained, they have zero product knowledge.