Shiprocket ‑ Shipping in India

Shiprocket ‑ Shipping in India

by Shiprocket

eCommerce logistics service with lowest courier rates in India

Overall rating
3.4 of 5 stars
Based on 92 reviews

  • 5 of 5 stars
    42% of ratings are 5 stars
  • 4 of 5 stars
    17% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    32% of ratings are 1 stars

All reviews

5 reviews

colorblushes

Pros: Cutting edge tech app; Well integrated User friendly interface; Logistic charges are not too high; Daily pickups.

Cons: Low manpower->slow response and action; High no. of weight discrepancies on even freezed SKUs; insufficient client support on FAKE ATTEMPTS.

Urban Dog

Shiprocket is great and is very convenient to use. We have been using this for the last year. Only wish that Shiprocket could also manage COD reconciliation and mark Shopify orders as paid if the amount has been collected from the customers.
One more issue that can be solved is the ability to cancel an order on Shopify is removed when Shiprocket fulfills orders. This is a terrible hindrance that prevents easy accounting processes.
Some of these improvements would make this a much much better app.
This would make it a more complete.

LOOKGLORIAL

Pros: Cutting edge tech app; Well integrated app; Logistic charges are not too high; Daily pickups.

Cons: Low manpower->slow response and action; High no. of weight discrepancies on even freezed SKUs; insufficient client support on FAKE ATTEMPTS.

Bowtie Formals

It's good that there is finally an app available for shiprocket - makes working simpler and organized.
However, I've had a little trouble with the shipping rates in the past - shipping for the same address, through the same vendor cost differently.
There's no standardization with the pricing, especially because shipping outside of the app costs usually one-sixth the price.

Apart from that, the working (and website) is average, no serious complaints per say. The service is alright since they provide a training session for new users - that's good!

Wild Kaapi

UPDATE:
1. We moved our Invoicing to Shopify as it was GST integrated before Shiprocket and easier to use. Problem 2 listed below solved! No thanks to Shiprocket!
2. A new issue of False Weight claims by shipping partners, even after we increased the entered weights by 10% over the actual weighs. Wonder if shipping partners like FedEx and Delhivery are doing this to get past the discounts? You have no choice but to accept the increased charges if you wish to continue to use Shiprocket.
3. Still, have to admit that life is easier with shiprocket. Upping the rating from 1 to 3 stars.

A pity as the potential is immense if it works as advertised!

OLD POST:
Have been a frustrated Shiprocket user for 5 months now.

Should be a great option for Shopify and Shiprocket users!
Wish it worked though.
1. There is no way to integrate existing users and not having to create a new profile.
2. The invoicing does not work at all! Have been struggling with customer care for months. No taxes show up and this is a serious legal hurdle. The claim of being able to print GST invoices is a complete lie! I have scores of messed up invoices to prove it! You will spend more on reprinting ALL your invoices in the correct format and are at risk of being sued by your customers and risk losing your business. Stay Away!
3. Customer care is polite but no capability to actually solve the issues.

In short, if you only want to ship and not use any other function and hope you don't have to rely on customer care, do so at your own risk!