Shiprocket ‑ Shipping In India

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Free plan available

App highlights

  • Speed tested: no impact to your online store

Reviews

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 56% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 32% of ratings are 1 stars

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1 - 10 of 16 reviews

Canvazo

Location India
Time spent using app About 2 months

The integration is seamless. I have been able to grow my business steadily and shiprocket has been helpful thought the process. A very good platform thats a one stop for all your shipping requirements.

Fans Army

Location India
Time spent using app 2 months

Overall good experience Acct manager Bhanu helped us alot with rto reducing and managing easy pickup.

standcart

Location India
Time spent using app Over 1 year

i had bad experience since 2019 with weight dispute now its solved now i am using shiprocket services are improved now 2021 and also getting best prices with courier partners support services is also good but need some more improvement in shiprocket dashboard for fast process shiprocket have lots of data for shipping i am happy with this now

ShopLance

Location India
Time spent using app Over 1 year

Got the necessary support after submitting review here. Will recommend using them for shipping needs.

Developer reply

July 15, 2021

Hi, We are sorry to hear about your negative experience. We would like to inform you that the pick-up request has been canceled. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. -Team Shiprocket

Uppada

Location India
Time spent using app Over 2 years

UPDATE Feb 2022: Now I could see many improvements in the panel and many issues have been addressed. Now one issue I think to be solved is to open a communication channel for courier to directly call vendors like us if there is some issue with delivering the parcel or they are not able to contact customer, etc. (Instead of just sent back RTO). OLD:
It used to be good, but now the service is horrible. Wrong weight calculation (charged extra) and they don't support clients at all in these matters. So everytime there is a 500gms weight the couriers used to charge 1kg, when we escalate then they always support couriers though we have the proof. Recently a cod order, customer got the parcel and paid too. But the courier service made RTO and send some jeans in the parcel. We were scammed and shiprocket is no help at all. They are all lazy people just promoting a lot with horrible customer service. Lately we are looking for some new partner.

Developer reply

August 16, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

Within Nutrition

Location India
Time spent using app About 19 hours

Apps Integration with Shopify is 8/10. APPs UI/UX is best among all available apps at least in the Indian market for logistic support.
Better pricing and discounts on shipments are available on other platforms as well so that is 8/10.
Highest courier partners tie-ups in industry 10/10.
Customer support or technical support is not that great I receive a call from Aman ( my POC ) immediately but after that issue resolution is slow, That needs to be improved 7/10.

Developer reply

July 4, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

Empressnails

Location India
Time spent using app 10 months

Great app as it handles all our shipping concerns.
As having enterprise+ plan, shiprocket has assigned a dedicated relationship manager Mr. Gurjot Singh.

Really helpful guy, always there to resolve any concerns on time.

Thanks.

Developer reply

June 30, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

NEXT CARE INDIA

Location India
Time spent using app 2 days

We are using shiprocket for orders & we are satisfied with their services. Also Mr. Gurjot Singh (Shiprocket) is very helpful to resolve any issue. We Like this app.

Developer reply

June 27, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

Ramraj Cotton

Location India
Time spent using app About 2 years

Shiprocket has made our work simpler and the automated system for processing the orders and notification going to the customers has enabled us to give better customer fulfillment. Having the dedicated account manager is an added slice on the cake.

Developer reply

June 25, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

Inaaz.biz

Location India
Time spent using app Almost 2 years

Mr Azharuddin is the only main person because of whom this company is running, He talks well, understands well the problems of Customers. I reported him all COD non-delivery issues, other issues related to non-visibility of several operators in Calculate Rates of Shipping. Now other operators appear in my panel, earlier only Ecom was appearing.

Now they promised to improve day by day in shipping operations.

I wish them good success and do very good customer support.

RTO must be made zero in COD, We need 100 % success in delivery, This is the main base of success. If packets are returned- it means the performance is having weakness, We fail in business due to delivery issues if shiprocket fails in doing successful delivery of item . This must be kept in mind to support customers.

We would be consistently watching the performance of all deliveries in future.

Thanks Azharuddin for your energetic , best employee performance and contribution in resolving customer's issues. You made the difference, Hats Off to Azharuddin, Keep it up !

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