Shiprocket: eCommerce Shipping

We deeply regret choosing Shiprocket for our logistics needs. Their sales executive, Jasmeet Kaur, offered us Blue Dart rates of ₹189 for 5kg shipments. We booked 700+ parcels based on her verbal assurance that any overcharges would be adjusted via cashback. However, we were grossly overcharged, resulting in a total loss of approximately ₹45,000. Some amounts were deducted from COD settlements, while others went into negative balances.

Despite multiple follow-ups, there has been no response from the concerned person—no calls, no WhatsApp replies, no accountability.

This is not just poor service—this feels like a scam based on false verbal commitments. There is no escalation support that genuinely helps; no clarity, no ethics.

We’ve now shifted to Shipmozo, and even if they charge 20–30% more, at least they are transparent and responsive.

Recommendation: Avoid Shiprocket if you care about your margins and peace of mind. Always go with partners who prioritize transparency and accountability.

We hope this message reaches someone responsible at Shiprocket to take corrective action and stop such losses for others.

Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.

LISTEN TO THIS DTC BRANDS!!
I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'.

I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.

Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.