Shiprocket: eCommerce Shipping

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS.

This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions.

My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller.

And that's the biggest problem.

A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation.

To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform.

Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems.

How many times does a seller have to chase a shipping company just to get a shipment picked up?

Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues.

I personally DO NOT RECOMMEND SHIPROCKET based on my experience.

If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into.

This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues.

Extremely disappointed. Poor experience. Would not recommend.

**Think twice before trusting Shiprocket with your business shipments.**

Two parcels dispatched on **13 July 2026** (**AWB 8324747457797 & 8326067331540**) remain unresolved after months of follow-ups.

We were initially promised RTO/refund after 30 days. Nothing happened. After a new AM took over, one shipment was marked RTO while the other remains stuck with no proper last-mile AWB or meaningful update.

Every follow-up turns into the same cycle: **“Send AWB.”** Then silence or “investigation is ongoing.”

Meanwhile, the AM has plenty of time to ask for **more business**, but apparently not enough time to resolve existing lost shipments.

This is not how a logistics partner should treat merchants.

**Extremely disappointed.**

1. 40% parcels face FAKE DELIVERY ATTEMPTS
2. 20% parcels are RTO'ed without any delivery attempt
3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them
4. Charges premium rates for bullshit services
5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you