Shiprocket: eCommerce Shipping
- Prezzi
-
Piano gratuito disponibile
- Valutazione
- 3,6 (739)
- Sviluppatore
- Shiprocket - Shipping in India
Galleria immagini in evidenza
Shiprocket helps Indian businesses automate shipping operations & fulfill orders across the world.
With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide. Shiprocket’s services include Courier Recommendation Engine (CORE), competitive shipping rates, branded tracking page, instant order updates to buyers via email, WhatsApp and SMS, and much more.
- Courier Recommendation Engine: Let AI pick the best courier for your needs.
- Real-time Tracking: Keep customers updated at every stage of their orders.
- Next-day COD Payments: Speed up your cash flow with Instant COD.
- Same/Next-day Delivery: Get your orders to customers faster than ever.
- Up To 40% Lower RTOs: Reduce return rates and keep your profits high.
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
Amazon, eBay, Razorpay, PayoneerCategorie
Tutte le funzionalità
Gestione degli ordini
- Evasione ordini
- Etichette di spedizione
- Tariffe di spedizione
- Imballaggio personalizzato
- Pagina di monitoraggio
Gestione degli ordini
Prezzi
Lite Plan
Gratis
- Shipping rates starting @Rs 29/500gms (Excl. of GST)
- Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.
Basic Plan
$17 /mese
- Shipping rates starting @Rs 21/500gms (Excl. of GST)
- Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.
Advanced Plan
$34 /mese
- Shipping rates starting @Rs 20/500gms (Excl. of GST)
- Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.
Pro Plan
$52 /mese
- Shipping rates starting @Rs 19/500gms (Excl. of GST)
- Available Courier Partners: Aramex, Delhivery, BlueDart, Xpressbees, & more.
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni.
Recensioni (739)
My issue is that RTOs are being sent to my suppliers' addresses, not mine. The proof you provided is of their receiving, not mine. On my Shiprocket dashboard, I've provided my address accurately everywhere: "A-683, Gali No-15, Part 2nd, First Pusta Sonia Vihar, East Delhi, Delhi, India, 110090." Despite this, RTOs are still being sent to incorrect addresses.
Only a few RTOs are reaching there, while others are going elsewhere. I've already informed your internal team multiple times that occasionally I receive 6-7 RTOs at my address. I need all RTOs delivered here, as it has always been stated. I'm not sure what's being done.
This is precisely the issue I've been highlighting in my emails, which is causing me immense frustration. Despite repeatedly informing you via calls and emails to at least stop sending RTOs until the issue is resolved, it seems to be falling on deaf ears. Even today, an RTO was sent, and who knows where it ended up. The AWB is "344789357475." It's absurd that despite my constant complaints, RTOs continue to be dispatched incorrectly. Your system is flawed, and then you state that if there's no response within 48 hours, the ticket will close. Am I expected to send emails for every single RTO daily? Despite my complaints, there's been no response, and despite my request to stop sending RTOs, there's still no response.
Initially, when I noticed two RTOs marked as delivered but not received, I contacted your customer support. They initially claimed there was an issue with the address, but when I checked my dashboard, everything was correct. After they verified, they admitted the address was indeed correct and suggested I might have updated it after the RTO issue arose, assuring me that future RTOs would be sent to the right address. I let it go at that time since it was just about two RTOs, but now the number has exceeded 30, causing daily frustration.
I have already shared screenshots before, and I have shared screenshots over the call. If necessary, I can even provide remote access to my system, although I believe you can check this yourself. I just want a solution, no more excuses, and no more wasted time.
Please do not repeat the previous excuses. I urge you to conduct a proper investigation, or I will take this matter to consumer court. I cannot bear further losses due to your errors.
My demands are:
Immediate investigation and correction of this issue.
Delivery of all pending RTOs to my address without further delay.
Compensation for any losses incurred due to your system errors.
Please conduct a thorough investigation and, if necessary, call me to resolve this issue quickly. I am unable to scale my business due to this ongoing problem. I need the RTOs delivered to my address or a refund for those sent elsewhere. Just fix the problem and collect any details you need from me to do so.
Worst shipping partner for new ecom buisness.
We have been using shiprocket for 2 months now. Extremely poor service and support.
We have so many orders where customers say no one came for delivery but the courier marks as customer refused. Shiprocket doesn't help.
Have 10+ orders in last one week that have been marked returned to seller, but I haven't got even one of them back. Shiprocket does nothing.
This app will seem like a goldmine at first but will eat up your money and you'll be left asking for some relief.
Terrible customer support.
AWB
FH004293565IN
FH004305609IN
FH004306255IN
FH004327578IN
these shipments has been delivered to the customers via India post. I checked with customers and India post official tracking site.
Have raised multiple tickets, still didn't get any proper solution. I'm tired of it. Pathetic service.
29/10/2024 Update: Still didn't get any proper response from their side. I still didn't get the COD remittance.
Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available.
Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem.
Please don't use their services. Shutting my account after my second shipment only.
I have been using Shiprocket for the last year, but currently I am facing a lot of issues. No supportive at all.
Assistenza
Shiprocket - Shipping in India può rispondere a qualsiasi domanda riguardo Shiprocket: eCommerce Shipping.
Sviluppatore
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
6 luglio 2017