Shiprocket: eCommerce Shipping

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.

I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.

I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.

Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.

⚠️ Avoid Shiprocket at all costs! ⚠️

Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!

I was having app related issue but a quick resolution was provided by Mr Tushar. He explained every step patiently.

The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.