Shiprocket: eCommerce Shipping

I’ve had a very bad experience with Shiprocket. They lost parcels, failed to take accountability, and refused to reimburse the parcel value despite claiming that shipments are secure.

I strongly recommend sellers think twice before using Shiprocket or similar shipping aggregators. Instead, contact Delhivery or Blue Dart directly. They offer proper dashboards, and you may get shipping rates at nearly half the cost, along with more reliable service and better accountability.

Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention.

Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees

Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account.

Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026.

Key Issues & Statistics (Verified from Account Ledger Data):

Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80).

Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit.

Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items:

168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92

29 Fastrr integration deductions: -₹972.67

64 WhatsApp communication charges: -₹377.60

30 Delivery Boost & Brand Boost charges: -₹249.77

8 Payment Convenience fees: -₹103.60

The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.

PLEASE READ THIS BEFORE INSTALLING SHIPROCKET — THIS IS MY GENUINE EXPERIENCE.

Shiprocket, seriously, how long are you going to keep doing this?

You have been running this business for years, and after all this time, basic things like actually getting shipments picked up, providing proper support, and taking responsibility when things go wrong still seem to be a struggle.

My experience has been absolutely terrible. The pickup doesn't happen, the customer suffers, the seller suffers, and somehow the seller is still expected to keep chasing Shiprocket for a solution.

And to other sellers reading this — please don't blindly trust the marketing. This is my genuine experience, and I'm writing this so other businesses can think twice before putting their customers and reputation at risk.

Saahil Goel and the leadership team have had years to build and improve this platform. At this point, sellers shouldn't have to hear endless promises about how great the platform is while dealing with such basic service failures.

A shipping platform is useless if the shipment isn't even picked up.

And Shopify seriously needs to look at the apps it recommends to merchants. If an app is causing this kind of frustration for sellers, Shopify should seriously review whether it deserves to be on the platform at all.

I would NOT recommend Shiprocket based on my experience.

Before installing it, read independent reviews, speak to other sellers, and understand what you're getting into.

Shiprocket can advertise itself as a huge e-commerce platform, but for a seller who is sitting there waiting for a pickup that never happens, none of those big numbers mean anything.

Extremely disappointed. Extremely frustrated. Would not recommend.