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The app designers are super responsive and helpful!!
Highly recommend downloading this to increase your conversion rate and generate additional revenue. I wanted to compare a free ship threshold vs a flat rate threshold, and though the app designers were already in process of making an easy option, they also provided a temporary (and slightly more complicated) solution in case I wanted to implement right away. I opted to wait, and because my particular store had some complicated shipping profiles they worked diligently with me to address and solve the issue. I think I had an unusually difficult scenario, where most online stores wouldn't face this issue, but the point here is that the team at ShipScout is dedicated to finding a solution for you to improve your revenue. The app worked very well, the team was awesome, and if you aren't a/b testing your shipping options you're missing out on easy revenue increase. Download this app yesterday!
Easy to use, and a great test for any Shopify store. Highly recommended. The development team is hands on and willing to assist if you have any confusion.
Amazing app! With this app we are easily able to test out different free shipping thresholds and the app has so much data to look at so we can see which one our customers respond best to. Also, the support is amazing - Jeff helped us set up the test and answered any questions we had so quickly and thoroughly! I'm so glad we were able to find this app.
We've been debating increasing our shipping threshold for about a year, but we were hesitant because we didn't know what would happen to our conversion rate if we raised it... then I found ShipScout and it changed everything! We ran a test of $95, $125, and $150, and after a week we knew that $125 was the move. Super awesome app and really great customer service. Highly Recommend!
Helped me make our shipping and logistics more profitable and increase AOV. Highly recommend running a test.
We've been looking for an app like this for a while and couldn't be happier with ShipScout. It's easy to use, has excellent reporting and the service is fantastic. Given how large of an impact Shipping costs can be on AOV & Conversion Rate, this app should be standard for any business.
Really great app, we used it to test our shipping rates. still lite and dont have lots of settings but that app is definitely a Gem!
AVOID - their support is nonexistent. Been emailing them daily for a week and not heard from anyone.
We're very sorry for the delay in our response. We've been adjusting our support desk rules and some of our tickets were getting misrouted to spam. We sincerely apologize that you didn't receive our usual level of care.
We've given you a full refund. We hope you consider using ShipScout again in the future.
works just as described. best used to determine highest-value free shipping threshold. good support!
Really easy to use to set up the shipping test with a nice simple data dashboard BUT I found the experiment quite buggy. The thresholds were not always working and we would see multiple options at checkout that was not intended so we rolled the test back. I reached out to the team to ask for help to resolve the bugs but nearly a week later I am still waiting.
Thank you very much for the feedback. We shipped large structural changes to our backend (essentially ShipScout v2) to improve performance and stability at the start of the year. Unfortunately, we introduced a bug that impacted all new tests that were created for a 24hour period (we believe your test was impacted).
We're very sorry for the bugs you experience and have written regression tests to prevent them from happening again.
We've reached out to you to make sure your next test is successful.