ShipStation

Their Monday morning outages are getting old. Happens way too often. Also, when you get customers, whose shipping labels show to have been paid for and printed, contacting you on a regular basis you will realize that you have to babysit this company's product. There are several threads on the Amazon Seller forum describing this exact issue, charging for shipping labels that aren't printed out. The latest glitch had occurred for over a week when using Shipstation Connect. Randomly printed out blank pages instead of Packing Slips. This seemed to occur when printing large batches. After waiting on their Chat for over an hour their poorly trained support person was zero help. Told us we should uninstall and reinstall the app & also tried to infer that it was our printer causing the problem. We have 2 printers and they both did the exact same skips. Another waste of time. We have found a workaround to avoid the missing packing slips. It takes more time but we can't continue having orders not shipped. Looking for a new option that isn't part of Shipstation or Stamps.com (the parent company). The fact that Shipstation took three weeks to respond to this clearly represents their approach to customer support.

I've been using Shipstation for about 5 years now, and this most recent update is absolutely horrible. They made it very hard to split orders, and the newly split orders no longer have their own order number. Now, as of July 1st, you can't even split orders anymore. I'm sure it's just a glitch, but when we have a large order that needs to be split into multiple shipments, we can't do it anymore. Printing labels now takes extra unnecessary steps. When you hover over an order, order details automatically pop up in a screen in front of you and doesn't go away until you click the popup away. That's annoying. They also took my custom layout for printing and wiped it clean with this new update, so I have to re-establish that. This new update is absolutely horrible, and good luck figuring out how to contact them. I am on the Gold plan and it took me 30 minutes to figure out how to contact them because help just says that if I'm on the gold plan, I should click the ? and a chat button will be there. There is no chat button. I actually have no idea what I clicked on in 30 minutes of searching to make the chat button appear, but it was ridiculous. This update will more than likely cause us to leave Shipstation after many years with them because each day it just gets worse.

We've used Shipstation for six years now. Their most recent update has completely ruined this software. Per support, we must uninstall and then reinstall their printing software each week (and have done so for the past several months). What's the point of shipping software that's unable to print labels?!

My experience with Shipstation has been absolutely awful. I have used them for almost a year now and I continually run into issues where ship station connect doesn't work, my password is wrong and it locks me out even though I never changed it, it does not give me the cheapest rate and tries to sell me on the most expensive, it does not sync even though I hit the sync button, etc. I do around 1,000 orders a month and ship station has been a massive pain in the ass. If management is reading this, stop lying to people and letting them think that your company is some wonderful 'shipping nirvana' as you advertise. All you really are is an annoying middle man that just happened to get good rates with USPS. That's literally it.

Love it love it love it! What more can I say!

We've been using ShipStation for several years and the integration with Shopify is seamless. The app has robust features that scale easily based off the size of your business. It is easy to comparing shipping rates for companies like USPS, FedEx, DHL and UPS. The automation tools are robust and allow for ease when customizing a specific workflow down the employee level. After 6 years of using this product our only complaint is that users are still not able to automate package sets on shipments with multiple packages.

I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.

Like any great software there is a learning curve however the support given by ShipStation provides for a seamless transition.
My business can easily grow with ShipStation’s innovative platform. Whether you are just starting or a seasoned professional ShipStation will be a part of your workflow for years to come.

Oh my goodness!! We love ship station! This has improved our fulfillment process greatly! Thank you for the awesome app!

ShipStation is hands down the best shipping service we have ever used! The easy to use interface makes the whole shipping process a breeze! Great Service and overall a great app!