ShipStation , 673 anmeldelser

We've shipped 5,350 orders using this terrible software and this is our review. I write this review as we currently have 250+ orders that need to be shipped. We have countless upset customers emailing us to inquire about their late and unreceived orders. We haven't been able to bulk ship orders because Shipstation's software is down. USPS altered their shipping services 11 days ago on July 9th. Because of this slight change at USPS all of our orders that will use USPS can not be bulk shipped. The only options we have now is to either ship orders one at a time or to use another more expensive shipping service like UPS and FedEx which will cost us hundreds of dollars. We've tried contacting Shipstation via their chat support 3 times in 3 days for almost a week. Each time we've spoken to a new lazy, slow and poorly trained agent that seems to be from a foreign country. They've waste our time and failed to solve this issue or to tell us when it would be fixed. Each time we're asked to send screenshots and are asked a bunch of useless and generic questions about our issue. We've also spoken to their "premium" phone support 2 times in 2 days who've told us Shipstation has known about this software error for many days and has yet to fix it. When we told them how frustrated we were about this and how long it was taking to be fixed we were given a typical corporate nonsense response that sounded something like "our engineers are aware of this issue and are working very hard to resolve it very soon."

In our opinion Shipstation is:
1. A poorly designed software that constantly breaks and causes us slow shipping times and headaches.
2. Is too complicated and hard to learn and use. Simple tasks require multiple steps.
3. Has poorly trained, slow and useless support that don't know how to troubleshoot and fix their own software.
4. Is too expensive considering the low quality service it offers.
5. Has pathetically slow progression when it comes to fixing issues with their software.

I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Truly awful development team removing or breaking features with every update. Every bug report is ignored. Every feature request is ignored. Customer service team is useless, they will "forward over tickets to their dev team" and then respond after months and months of outage issue reports just to tell you they aren't doing anything. Based on my experience, I genuinely hope a good competitor puts them out of business.

We have been using Shipstation for over 5 years with great success and have even recommended it to anyone that asked... Unfortunately, they just made some updates that broke their system... Need to update an address or an order in shopify? That update might not make it to shipstation... ever. I tried reaching out to their support team, and they did reply and saw the problems, but they just blame Shopify... It sounds like their developers need to update their integration again so it actually works for ALL of their customers. Additionally they now charge an additional fee ($30 in our case) to use our own carrier account... seriously looking to move on from them...

If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues.
Last year something changed in the scan to ship process which required an extra click. It took them over a month to finally come back with "That's just how the program works now".

FRAUDULENT COMPANY!
I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone.
DO NOT GET THIS APP!

UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS

CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.

FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSE

LOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATS

MY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHING

ERROR MESSAGE:

This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing period resets, please upgrade your subscription.

THIS ACCOUNT HAS SHIPPED LESS THAN 250 PACKAGES IN THE LAST 30 DAYS AND THE ACCOUNT LIMIT IS 1500 SO YOUR SOFTWARE CLEARLY DOESN’T UNDERSTAND NUMBERS

As a high-volume seller with about 8000 orders per month, doing business with them for 2 years, I find myself at a loss for words to express how frustrated and angry I am with this company. Their support (even though we have "high priority") is a joke and insulting. I mean it. They recently increased their price by 100% (you're reading that correctly) with a 1 month notice, including new API costs. Their latest interface update removed some features we used, without notice. They simply don't care. The last issue was the cherry on top. We will now find a competitor as soon as we have the time and resources. If you're a high seller reading this: AVOID THEM and their sister companies; they won't be on your team. We regret our choice.

Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no one ever resolved that issue within 45 days. We lost tremendous business because of ShipStation. I would avoid this company at all costs.