ShipStation

As a high-volume seller with about 8000 orders per month, doing business with them for 2 years, I find myself at a loss for words to express how frustrated and angry I am with this company. Their support (even though we have "high priority") is a joke and insulting. I mean it. They recently increased their price by 100% (you're reading that correctly) with a 1 month notice, including new API costs. Their latest interface update removed some features we used, without notice. They simply don't care. The last issue was the cherry on top. We will now find a competitor as soon as we have the time and resources. If you're a high seller reading this: AVOID THEM and their sister companies; they won't be on your team. We regret our choice.

Their Monday morning outages are getting old. Happens way too often. Also, when you get customers, whose shipping labels show to have been paid for and printed, contacting you on a regular basis you will realize that you have to babysit this company's product. There are several threads on the Amazon Seller forum describing this exact issue, charging for shipping labels that aren't printed out. The latest glitch had occurred for over a week when using Shipstation Connect. Randomly printed out blank pages instead of Packing Slips. This seemed to occur when printing large batches. After waiting on their Chat for over an hour their poorly trained support person was zero help. Told us we should uninstall and reinstall the app & also tried to infer that it was our printer causing the problem. We have 2 printers and they both did the exact same skips. Another waste of time. We have found a workaround to avoid the missing packing slips. It takes more time but we can't continue having orders not shipped. Looking for a new option that isn't part of Shipstation or Stamps.com (the parent company). The fact that Shipstation took three weeks to respond to this clearly represents their approach to customer support.

I've been using Shipstation for about 5 years now, and this most recent update is absolutely horrible. They made it very hard to split orders, and the newly split orders no longer have their own order number. Now, as of July 1st, you can't even split orders anymore. I'm sure it's just a glitch, but when we have a large order that needs to be split into multiple shipments, we can't do it anymore. Printing labels now takes extra unnecessary steps. When you hover over an order, order details automatically pop up in a screen in front of you and doesn't go away until you click the popup away. That's annoying. They also took my custom layout for printing and wiped it clean with this new update, so I have to re-establish that. This new update is absolutely horrible, and good luck figuring out how to contact them. I am on the Gold plan and it took me 30 minutes to figure out how to contact them because help just says that if I'm on the gold plan, I should click the ? and a chat button will be there. There is no chat button. I actually have no idea what I clicked on in 30 minutes of searching to make the chat button appear, but it was ridiculous. This update will more than likely cause us to leave Shipstation after many years with them because each day it just gets worse.

We've used Shipstation for six years now. Their most recent update has completely ruined this software. Per support, we must uninstall and then reinstall their printing software each week (and have done so for the past several months). What's the point of shipping software that's unable to print labels?!

FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSE

LOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATS

MY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHING

ERROR MESSAGE:

This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing period resets, please upgrade your subscription.

THIS ACCOUNT HAS SHIPPED LESS THAN 250 PACKAGES IN THE LAST 30 DAYS AND THE ACCOUNT LIMIT IS 1500 SO YOUR SOFTWARE CLEARLY DOESN’T UNDERSTAND NUMBERS

My experience with Shipstation has been absolutely awful. I have used them for almost a year now and I continually run into issues where ship station connect doesn't work, my password is wrong and it locks me out even though I never changed it, it does not give me the cheapest rate and tries to sell me on the most expensive, it does not sync even though I hit the sync button, etc. I do around 1,000 orders a month and ship station has been a massive pain in the ass. If management is reading this, stop lying to people and letting them think that your company is some wonderful 'shipping nirvana' as you advertise. All you really are is an annoying middle man that just happened to get good rates with USPS. That's literally it.

I WOULD AVOID THIS COMPANY AT ALL COSTS!!! Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no one ever resolved that issue within 45 days. We lost tremendous business because of ShipStation.

I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

I used to love this app but I just received notification my service was cancelled at my request.....I never requested this and now cannot get a hold of anyone to fix this. Im waiting for an email reply from a request 3 days ago....I have shipments that need to happen and I can get signed in to do so, or retrieve previous information on these shipments. Maybe someone will answer me on here

We were really liking this app until they did a flash move of our account to a new version without our permission. I'm ready to find a new provider now as they won't move us back or fix a critical feature (allocation tool) that we need for our operation to run smoothly. I have gotten zero updates from the company since bringing the issue to their attention 3 weeks ago. I'd avoid this app for now.