ShipStation

I used to love this app but I just received notification my service was cancelled at my request.....I never requested this and now cannot get a hold of anyone to fix this. Im waiting for an email reply from a request 3 days ago....I have shipments that need to happen and I can get signed in to do so, or retrieve previous information on these shipments. Maybe someone will answer me on here

We love ShipStation! It made our work so much easier. I like how customizable it is. It has it flaws and doesn’t work for all of our needs but it covers our fulfillment and it is more than great for us. Highly recommend!

We use Shipstation for our several Shopify Stores and other integrations.
It works great for us decreasing time to fulfill the orders cross all our channels.

oxemize.com

We were really liking this app until they did a flash move of our account to a new version without our permission. I'm ready to find a new provider now as they won't move us back or fix a critical feature (allocation tool) that we need for our operation to run smoothly. I have gotten zero updates from the company since bringing the issue to their attention 3 weeks ago. I'd avoid this app for now.

I am writing this review as a last ditch attempt to get support after over 25 chats and emails dating back at least a year. From the start I have been using the print automation to print an Endicia Pay Upon Use Return Label when I print a shipping label. About a year ago the automation got a bug, and will randomly stop working. Once it stops, every order there after will not print the return label. I have over 25 chats and emails and was told my case is "escalated", but since it is not a wide spread issue there is no timeline when it will be fixed. The work around was to use the shipstation branded return portal. OK, I set it up. Now this is a work around, but it costs me more money. This is because I can only use 1 type of return. So if a package goes out USPS first class mail for $5, it has to come back using Priority Mail for $8. Not great, but hopefully it would get me by until the automation was fixed. About 2 months ago the returns portal stopped working. It now tells my customers their order has not yet shipped and no label can be produced. This case was also "escalated" but there is no date for it to be fixed because it is not a wide spread issue...so I am told. Now I spend way too much time dealing with returns because both options I have to automate this process are busted and I cant get anyone to fix one or the other. I get emails and calls from people needing return labels that I have to stop what I am doing and go manually produce the label. If these issues cannot be fixed in the near future I will be leaving shipstation for a competitor. I like everything else about shipstation, and when everything functions it meets my needs perfectly. But the support has been terrible, I keep getting the same scripted lines over and over, and my issues are no closer to being fixed than they were a year ago. Your move shipstation, your move.

It does a good job for printing labels. The only thing that is not good is printing the pick list. You can only download as a pdf and can't sort.

I found the app worked okay and didn't have any problems, but in the end I didn't find the extra cost and added steps to be worth it. Perhaps my volume wasn't high enough to see the benefits but I found just using Shopify's system to carry out my orders and arrange shipping to be easier and cheaper.

RARR Sportswear
www.rarr.com

Like with most apps, there have been some complications at the start, but shipstation support has been on point to address any issues we have had. We have been using it for over 6 months and are happy with it. I would recommend it to anyone.

ShipStation is easy to use and really streamlines my shipping process. I love the fact that I can create shipping presets, so whenever a customer selects their shipping option at checkout, ShipStation already knows what carrier and shipping option to use. It's as easy as selecting my orders and hitting print. ShipStation has so many options to customize your shipping process it should work for literally any Shopify store out there!

So far so good! We've been using ShipStation for about a month, and the warehouse loves it!