ShipStation , 673 Rezensionen

One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.

Shipstation is terrible. If you do any significant volume, stay away! Printers and scales always disconnect from shipstation connect. When you attempt to contact support, you have to wait weeks to hear back. Chat queue is always 100 plus, so your day is over and they still haven't communicated with you. When you call, they say they will respond within 72 hours, and no one ever calls back. The only way to fix the scales and printers is to uninstall and reinstall their shipstation connect driver. Clearly there is something wrong with their software if that is the only solution.

UPDATE 9/9/2020

DO NOT DO NOT DO NOT!!!! GO THRU SHIPSTATION!!!!

I decided to give them another chance, even though the packages would come back with overage charges (one yard sign, purchase price $13.50, shipping cost was 10.85, overage charges of $108.75!!!) Customer service Maia, told me that she would take care of it. We contacted UPS, and they said too bad. But Shipstation took care of me...., that was for the original review.

So, I decided to protect myself by taking pics of EVERY SINGLE PACKAGE that leaves here, all the same packages. And again, MORE overage charges.
So I went ahead contact Shipstation, sent pictures and stated I was being overcharged again. All of my packages are the same size, they always ship out daily, I spent over $400 in shippng yesterday ALONE. And this is the customer service I get...I was hoping they would help....NOPE! This was the response from Shantice D., after I told her I am ready to leave if they aren't going to protect me from all of these ridiculous charges Shantice D. (ShipStation)
Sep 9, 2020, 10:35 AM CDT
Hi Julie,

Thanks for your reply. I do apologize for any inconvenience, however, this decision is ultimately up to the carrier based on the dimensions entered compared to what UPS says they actually are.

We appreciate you working with us. Take care and have a great day.

Best,
Shantice D.
User Success Specialist
Check out our upcoming Support Webinars"

Needless to say...go to shippo or even contact the carriers directly. The hidden charges are more expensive than going thru shipstation, in the long run.

This review should be a negative 5 star....they should have to give me stars!
absolutely WORST customer service ever (see below for transcript)! Go to shippo, go straight to the carriers, hell drive your orders out to your customers. THIS IS NOT THE APP TO DO IT!!!

I ship alot of packages every day....so far this month 321 packages (not bad for a little old lady sitting at home). And I was looking for a way to mainline my shipping process. I came across this program and have had nothing but trouble. But NOTHING beats this week!

They charged me $120 for ONE package that was shipped about an hour away. Now this package weighed LESS THAN 2 lbs, and had dimensions of 25x19x1. and when I questioned it, I was basically told "too bad, deal with it". So I want an explanation. They claim that I was being hit by all of these backcharges at once, but NO explanation on what the back charges were???

I questioned and questioned over and over again. STILL no answer. Here is the latest correspondence trying to find out why i was being charged so much? Same size package shipped 45mins away (really wish I just drove it myself), charged $10 originally, and $17 back charge???? FOR WHAT????

Transcript:

someone must get back to me today about these hidden fees of over 120 I was charged.
Chat started
Support Team
Thanks for chatting in, we're working on finding the next available agent for you!

Clara H. joined the chat
Clara H.
Hi Julie, our team is still looking into this for you and Maia is in contact with you via email
All updates related to your case will be sent to you there

I expect someone to explain these "hidden back charges to me"./ there is NO acceptable reason that I should pay 120 for a box that weighed LESS THAN 2 lbs and had dimension of 25x19x1
Clara H.
I'm happy to let Maia know that you're looking for an update, is there anything else that I can help you with here in chat?

i already received her "message" yesterday which gave ZERO explanation just yes these are the charges, deal with it. one package cost me 28 dollars to ship...and this was being delivered 45 mins away!!!!!!!!!!!!!!!!
Clara H.
I can see your responses to the ticket from last night, Maia will be sure to follow up with you

i ship a lot of packages every day...and i am seriously looking into other shipping programs unless someone explains these hidden charges, today
do i pay extra because these are residential addresses?
if so, why isnt' that on the front end, how much additional is it for resi?
Clara H.
I definitely understand where you're coming from, but I do not have access to those details

you have answers to those last 2 questions
Clara H.
I do not have access to those details and your case has been escalated to one of our team leads, Maia, who is working to resolve this for you

so you don't know if u charge for residential addresses?
Clara H.
I will let her know that you're looking for a response as soon as possible

you need a new job because that is a general question and everyone should know that
Clara H.
Is there anything else I can assist you with while we're here in chat? I'm happy to help how I can, but for updates on this case, please refer to your original ticket so that we can help you as efficiently as possible

i am going to be posting this message all over the internet so they can see what customer services DOESNT look like
Clara H.
One moment please.

Your customer service and support is NOT acceptable. I've told you on three occasions that I'm unable to set up correctly, so I can't use it ... please help, PLEASE HELP, yet you keep sending email replies how busy you are, but were all busy too, so waiting for over 4 WEEKS and still not getting a response or my issue resolved is pitiful and not acceptable. I'm going to find a program / app who actually wants my business, and is prepared to help me get my app set up correctly.

Stay away - I was wrongfully charged for a month's subscription after following the customer service agent's instruction of how to extend a trial and ended up being charged for an extra month also.

I've been attempting to chase this up for over five months now with no reply. This company owes me nearly £80 and seems to have no interest in dealing with it other than avoiding me.

HOrrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.

This is a stupid app, don't use it. Takes way longer to do anything. The only reason I'm using it for now is to integrate DHL, but will be deleting it whel DHL updates their app in two weeks. Can't wait.

Works when it works, but the shipstation connect is not good, the postage is not cheaper, the app is worthless, you can't do anything if not at the office. More time spent fixing stuff that was working then it saves

Absolutely ABYSMAL customer service. They only offer chat and email support and both are slow and typically worthless. On top of which, they don't bother to offer support until starting at 9:00 am eastern (country club hours). By that time of the day, if I've got issues with their software, my day's already shot!

WHY ARE THEY SO AFRAID OF THE PHONE????

The software is largely good, but if you're looking for support, go with ShippingEasy! At least they have a phone number and are concerned about customer service.

ShipStation simply doesn't care about its customers or about providing quality customer service!

If you're thinking about using them, try someone else FIRST! If you're already using them, you should be looking around.