Rezensionen (813)

Gesamtbewertung
4,2
Anzahl pro Bewertungsstufe
  • 76 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 3 % der Bewertungen sind 2 Sterne
  • 14 % der Bewertungen sind 1 Sterne
3. Oktober 2024

Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely.

Jekyllhyde Apparel
Vereinigte Staaten
Mehr als 2 jahre mit der App
ShipStation hat geantwortet 7. Oktober 2024

Hey there, thank you for taking the time to write your review! We have sent a request to the email on file for additional information regarding the specifics of the issues you have run into. We're hoping to hear back shortly! Please have a wonderful rest of your day.

11. Oktober 2024

The integration is straight-forward but lacks the ability to configure it to specific needs. For example, we operate a warehouse that both ships and provides for local pickup. The integration will not import anything without a shipping address, so we can't use it for operations (only shipping). Additionally, the frequency of sync is variable. It is fast in the morning, but slow in the afternoon (busy time). You can manually sync, but again that isn't a good operational solution.

Wholesale Printables
Vereinigte Staaten
5 monate mit der App
ShipStation hat geantwortet 23. Oktober 2024

Hi there, thank you for your review! We have reached out to the email on your account to gather additional information regarding your experience. Hoping to hear back from you shortly!

5. November 2024

Good functions, too expensive

AUTOPOLY
Deutschland
ShipStation hat geantwortet 7. November 2024

Hi there, thank you for your review! We have reached out to the email on your account to gather additional details and feedback. Please have a great rest of your week!

5. August 2021

Stamps.com owns Shipstation and likes to make a sizeable margin on the USPS Priority Mail labels they offer through Shipstation. Do your own comparisons on rates for your shipping needs before settling on any label and shipping solution for your business -- we realized that the full cubic rates that are available to us through Shopify or Shippo are always much less expensive than what Shipstation/Stamps.com is willing to provide to small businesses that do not quality for a bulk high-volume direct contract with USPS. Likewise the UPS Air and Ground rates that were offered to us with our own UPS account through Shipstation were always significantly more than the same UPS rates available to us through Shopify or Shippo. The Shipstation UI, bulk order processing and printing, the ability to print to a remote printer with Shipstation Connect, and the customer self-service returns portal were all decent and useful over the eight years we were a Shipstation customer. There is even a smartphone app for on-the-go order processing.

Seattle Thread Company
Vereinigte Staaten
Fast 8 jahre mit der App
Bearbeitet am 8. August 2017

I found the app worked okay and didn't have any problems, but in the end I didn't find the extra cost and added steps to be worth it. Perhaps my volume wasn't high enough to see the benefits but I found just using Shopify's system to carry out my orders and arrange shipping to be easier and cheaper.

RARR Sportswear
www.rarr.com

Rarr
Vereinigte Staaten
Mehr als 6 jahre mit der App
14. Februar 2023

Good... when it works.
We constantly have issues due to updates. They change things that dont work as well for us, then we have to change how we process our orders.
Right now, our orders will not even import to ShipStation and they can't tell us why.

Cyrus Distribution
Kanada
Etwa 4 jahre mit der App
Bearbeitet am 2. September 2020

I use this app to manage my inventory in 6 marketplaces. As long as it is working and uploading tracking and counting things correctly it is ok, but if you have a problem and need support then they hang you out to dry. ZERO customer service and problem solving. We used to have Stitch labs and it was expensive, so you get what you pay for with Sellbrite. They need to have customer support on chat. We are a pretty big seller and need better support

Plan B Fashionista Boutique
Vereinigte Staaten
Etwa 4 jahre mit der App
30. Juni 2022

When it is working fine, it is a treat to use. Integration with our Shopify store is a must, and it usually work great. Lots of features and integrations with carriers. Structurally, I have little to complain about. However, the app is glitchy sometimes. Various pieces stop working for short periods of time, although their "uptime meter" claims everything is A-OK. More importantly, however, their service has been getting sloooooooow. I've had 2 tickets open for days, and nobody has helped me yet. One of the tickets is essential to our business to be tended to immediately, yet... crickets. The service was always a bit lacking, but by this point they badly need more support staff.

Lammle's Western Wear
Kanada
Mehr als 3 jahre mit der App
8. Juni 2015

This app has definitely made shipping easier for us. The software allows auto import of customer data from many sites and shipping rates are automatically applied if filters and rules have been set up. However I'd caution anyone who is looking for shipping software to shop around. Shipstation offers no phone support, the software has difficulty automatically splitting applying shipping rates to orders containing multiple items, and the bulk import tool sucks. This means that if you have lots of customers that buy multiple items, you're still doing a lot of manual sorting. Also, if you run a Kickstarter campaign, for example, and need to import several hundred orders VIA .csv, you're going to run into problems.

Copper Moonshine Still Kits - Clawhammer Supply
Vereinigte Staaten
Mehr als 2 jahre mit der App
6. November 2018

So, overall, I love that Ship Station integrates with a lot of our other apps and has some nice features (Alias, ability to hold orders, etc.).

I'm massively disappointed in the helpfulness of the support and miss the much more helpful people at Shipping Easy.

They also oversell the 'customize your packing slip' feature and don't provide any advice or support for that either.

Just fair warning. :-/

FrostGuard
Vereinigte Staaten
Etwa 2 jahre mit der App