ShipStation

Fantastic application - pulls in orders from multiple marketplaces including ShipStation. Quite literally couldn't run my business without it.

Makes fulfillment so much easier and efficient. Also very good customer service. I needed help customizing labels in a certain way and Stancey hopped on the phone with me and walked me through it step-by-step!

I use shipstation on my shopify store and my wordpress store. Highly recommend great app.

WHAT WERE THEY THINKING WITH THE NEW LAYOUT. I HAVE BEEN TELLING THEM FOR MONTHS NOT TO SWITCH.. NOW WE ARE LOOKING FOR A NEW SOFTWARE. WHAT A SHAME.

We've shipped 5,350 orders using this terrible software and this is our review. I write this review as we currently have 250+ orders that need to be shipped. We have countless upset customers emailing us to inquire about their late and unreceived orders. We haven't been able to bulk ship orders because Shipstation's software is down. USPS altered their shipping services 11 days ago on July 9th. Because of this slight change at USPS all of our orders that will use USPS can not be bulk shipped. The only options we have now is to either ship orders one at a time or to use another more expensive shipping service like UPS and FedEx which will cost us hundreds of dollars. We've tried contacting Shipstation via their chat support 3 times in 3 days for almost a week. Each time we've spoken to a new lazy, slow and poorly trained agent that seems to be from a foreign country. They've waste our time and failed to solve this issue or to tell us when it would be fixed. Each time we're asked to send screenshots and are asked a bunch of useless and generic questions about our issue. We've also spoken to their "premium" phone support 2 times in 2 days who've told us Shipstation has known about this software error for many days and has yet to fix it. When we told them how frustrated we were about this and how long it was taking to be fixed we were given a typical corporate nonsense response that sounded something like "our engineers are aware of this issue and are working very hard to resolve it very soon."

In our opinion Shipstation is:
1. A poorly designed software that constantly breaks and causes us slow shipping times and headaches.
2. Is too complicated and hard to learn and use. Simple tasks require multiple steps.
3. Has poorly trained, slow and useless support that don't know how to troubleshoot and fix their own software.
4. Is too expensive considering the low quality service it offers.
5. Has pathetically slow progression when it comes to fixing issues with their software.

A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.

We love ShipStation! Very user friendly, and has helped streamline our order fulfillment. Highly recommend.

Best shipping service we've used. Easy to process orders. Love that it's cloud based. Log in from anywhere and no software to maintain.

Used to like this app, but right before the holiday season they decide to change things up. Instead of using usps.com to track usps orders, it now links to stamps.com tracking which is hideous. And there isn't a way to revert it. Cool... Also, you can create batches of labels, which is useful, but it's been years and they haven't been able to allow other employees to access said batches. So I can't see batches my coworkers make, or edit them. Which kinda sucks. I think shipstation is good if you do small amounts of shipping. I think we've out grown them, and it's disappointing.

I love Ship Station - it has been great for shipping via Canada Post with options and features that the regular CP app on Shopify can't do. The set-up is fairly simple and once you get used to it, it's a breeze to use. I ran into some issues with my shipping carrier working properly on my account with Ship Station and I have to say, SS has some of the BEST customer service I've ever experienced. When things go wrong with shipping, it's urgent and they get that. For that reason alone, they get 5 stars from me.