ShipStation

So, overall, I love that Ship Station integrates with a lot of our other apps and has some nice features (Alias, ability to hold orders, etc.).

I'm massively disappointed in the helpfulness of the support and miss the much more helpful people at Shipping Easy.

They also oversell the 'customize your packing slip' feature and don't provide any advice or support for that either.

Just fair warning. :-/

Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!

Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible.

I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address.

The system sucks! Support SUCKS YUUUUUGE D!

I wanted to install the app knowing the app's review is low,
but it's seem these low reviews are correct and it's not a good app at all, After connecting the app to my Shopify store, it never shows orders, first issue

This was the best app we had. Once it was updated IT IS COMPLETE TRASH!! Their support will take weeks with no help. A glitch a day will make you feel like you work for Ship station and not your own business.

ShipStation was just great until a few months ago. Then things started going wrong. The app began to lose track of our scale at random times and could no longer read weights. At first we thought it was the computer we were using so we bought a new one but it did not help. I tried downloading ShipStation Connect and reinstalling it but it still did not fix it. So we decided maybe it was our scale and replaced that as well. All to no avail, so I went to the forum to see if there was anyone else having issues. I found not one but many others having the same problem with the printer or the scale.

That was not the worst of it though. They made a change to the weights and included a decimal place in the ounces. This caused errors in more than one area and I submitted a request to support to tell me how to remove the decimal from my set up. Well, I got lectures, articles and repeated explanations as to why I needed that decimal. I was told that there was no way the decimal could have caused any problems and that it was there to stay.

And that was that - we immediately began looking for a new app to replace ShipStation. Absolute worst customer service and support ever experienced.

I've been using shipstation for about 3 years. While works well, as you grow you see it's limitations quickly. I went from 3 shipments a day to 60 and I can honestly say, I'm not impressed. Lacking features: 1. doesn't automatically pick the lowest shipping rate if you have multiple courier accounts; 2. fails to pick up HS codes for international shipping; 3. may not pick up sale prices and country of origin for customs. Those are my 3 biggest pet peeves.

The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue.

Very very dissapointed in their level of service.

Where do I start! the idea and roadmap they have are great but what they say they offer doesn't work. We are UK based and find Fundamental things like the invoices are wrong as they show the price and the tax added together as the order total so the customer thinks they are paying more than they are. Shipstation told me this was fixed in version 3 but it isn't. The support they offer is poor. I have been trying to get set up for 5 weeks and the person I am speaking with who I have to book in a 30min appointment with once a week doesn't know the system and has to create support tickets for every issue I have. they have issues with exporting data, booking in certain labels like royal mail jersey or DPD Ireland. The automation rules they have are hit and miss and it seems to take time to make amendments. you have to reload the page numerous times for things to take effect.
I would be more than happy to change my rating if these things are addressed. I have tried with support but when you get an email in reply to a phone call asking if I still have a problem to get in touch. I wouldn't have contacted them in the first place if I didn't have a problem (i would just like some help). I'm trying to give them my money and they aren't able to help me to do it. for anyone thinking about moving to ship station its not a 1 click setup and there is an awful lot of work to do to get things working as you need and if you're like me you will find some basic features are missing.

Loyal ShipStation user for years, had gotten quite used to things and everything ran fairly smoothly. Had gotten the new layout forced upon me but always could switch back. Now that the V3 is rolled out and forced upon us with no reverting, our ability to ship effortlessly is impossible. We have been on support calls for hours only to be told "huh, that's weird" and no solution in sight. Now having to manually adjust every one of our hundreds of orders because of glitches and bugs in this new layout that they have been working on for over a year. It's really sad, I loved this stuff, and now it's borderline unusable, and searching for other solutions.