ShipStation

FRAUDULENT COMPANY!
I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone.
DO NOT GET THIS APP!

Shipstation is terrible. If you do any significant volume, stay away! Printers and scales always disconnect from shipstation connect. When you attempt to contact support, you have to wait weeks to hear back. Chat queue is always 100 plus, so your day is over and they still haven't communicated with you. When you call, they say they will respond within 72 hours, and no one ever calls back. The only way to fix the scales and printers is to uninstall and reinstall their shipstation connect driver. Clearly there is something wrong with their software if that is the only solution.

This is a stupid app, don't use it. Takes way longer to do anything. The only reason I'm using it for now is to integrate DHL, but will be deleting it whel DHL updates their app in two weeks. Can't wait.

ShipStation is awesome, it's made a huge impact in the efficiency of our fulfillment. We use it with multiple sales channels, not just shopify, and have been very happy. The only reason for 4 stars (instead of 5) is because I couldn't find an easy way to feed live rates from Shipstation to our Shopify store based on dimensions and weight. Maybe I missed it somewhere, but we'd like customers to just pay actual shipping costs and instead we have estimates based on size/weight buckets.

Keep in mind that if you use an automatic discount, the final amount won't be right in the packing slip. We have to leave this app because our customers think they are being overcharged due to packing slips being wrong about amount paid. They don't offer any solution, just this: Automatic Discounts: A discount applied at checkout that does not require the customer to manually enter a code at checkout. ‘Automatic Discounts’ from Shopify do not import into ShipStation. These discounts are a different type of discount than the ‘Discount Codes’ that would import as a line item. This difference may be why you see a discrepancy between Order Total and Amount Paid. This is not very professional.

I like using Shipstation as standalone software but this app is just not cutting it. It's incredibly buggy and inconsistent in the rates its showing. It's super frustrating as a merchant to not be able to offer consistant and reliable live rates to our customers. Customer service is incredibly difficult to get.

This app has enabled us to ship orders with accuracy, using the scan to verify option. We have no order complaints now due to incorrect items being sent & has sped up the packing system massively. Wonderful customer support, we had a few technical issues and received a call quickly to fix the issue.

their support technic team was really Helpful .
But I was not really happy with the rates and it was quite complicated to choose a package/carrier. I did not enjoy my experience.

We've been using Shipstation for 3 years, shipping around 1000-1500 packages per year. The switch to Shipstation from manual shipping through the USPS was a quantum leap forward in efficiency. We couldn't run our business without Shipstation. Shipstation is perfect in nearly every regard except one: they aren't integrated fully with their parent company, Stamps.com. USPS international shipping options are not named the same in Stamps.com and Shipstation, which leads to confusion. I spent a few hours working with Shipstation user support to deal with the situation and it still wasn't resolved. I wish that Shipstation would change their shipping options to match the names that are officially used by USPS and Stamps.com. It's still not clear to me if Shipstation is permitting me to purchase all of the shipping options offered through my Stamps.com account (which was set up through Shipstation).

UPDATE 9/9/2020

DO NOT DO NOT DO NOT!!!! GO THRU SHIPSTATION!!!!

I decided to give them another chance, even though the packages would come back with overage charges (one yard sign, purchase price $13.50, shipping cost was 10.85, overage charges of $108.75!!!) Customer service Maia, told me that she would take care of it. We contacted UPS, and they said too bad. But Shipstation took care of me...., that was for the original review.

So, I decided to protect myself by taking pics of EVERY SINGLE PACKAGE that leaves here, all the same packages. And again, MORE overage charges.
So I went ahead contact Shipstation, sent pictures and stated I was being overcharged again. All of my packages are the same size, they always ship out daily, I spent over $400 in shippng yesterday ALONE. And this is the customer service I get...I was hoping they would help....NOPE! This was the response from Shantice D., after I told her I am ready to leave if they aren't going to protect me from all of these ridiculous charges Shantice D. (ShipStation)
Sep 9, 2020, 10:35 AM CDT
Hi Julie,

Thanks for your reply. I do apologize for any inconvenience, however, this decision is ultimately up to the carrier based on the dimensions entered compared to what UPS says they actually are.

We appreciate you working with us. Take care and have a great day.

Best,
Shantice D.
User Success Specialist
Check out our upcoming Support Webinars"

Needless to say...go to shippo or even contact the carriers directly. The hidden charges are more expensive than going thru shipstation, in the long run.

This review should be a negative 5 star....they should have to give me stars!
absolutely WORST customer service ever (see below for transcript)! Go to shippo, go straight to the carriers, hell drive your orders out to your customers. THIS IS NOT THE APP TO DO IT!!!

I ship alot of packages every day....so far this month 321 packages (not bad for a little old lady sitting at home). And I was looking for a way to mainline my shipping process. I came across this program and have had nothing but trouble. But NOTHING beats this week!

They charged me $120 for ONE package that was shipped about an hour away. Now this package weighed LESS THAN 2 lbs, and had dimensions of 25x19x1. and when I questioned it, I was basically told "too bad, deal with it". So I want an explanation. They claim that I was being hit by all of these backcharges at once, but NO explanation on what the back charges were???

I questioned and questioned over and over again. STILL no answer. Here is the latest correspondence trying to find out why i was being charged so much? Same size package shipped 45mins away (really wish I just drove it myself), charged $10 originally, and $17 back charge???? FOR WHAT????

Transcript:

someone must get back to me today about these hidden fees of over 120 I was charged.
Chat started
Support Team
Thanks for chatting in, we're working on finding the next available agent for you!

Clara H. joined the chat
Clara H.
Hi Julie, our team is still looking into this for you and Maia is in contact with you via email
All updates related to your case will be sent to you there

I expect someone to explain these "hidden back charges to me"./ there is NO acceptable reason that I should pay 120 for a box that weighed LESS THAN 2 lbs and had dimension of 25x19x1
Clara H.
I'm happy to let Maia know that you're looking for an update, is there anything else that I can help you with here in chat?

i already received her "message" yesterday which gave ZERO explanation just yes these are the charges, deal with it. one package cost me 28 dollars to ship...and this was being delivered 45 mins away!!!!!!!!!!!!!!!!
Clara H.
I can see your responses to the ticket from last night, Maia will be sure to follow up with you

i ship a lot of packages every day...and i am seriously looking into other shipping programs unless someone explains these hidden charges, today
do i pay extra because these are residential addresses?
if so, why isnt' that on the front end, how much additional is it for resi?
Clara H.
I definitely understand where you're coming from, but I do not have access to those details

you have answers to those last 2 questions
Clara H.
I do not have access to those details and your case has been escalated to one of our team leads, Maia, who is working to resolve this for you

so you don't know if u charge for residential addresses?
Clara H.
I will let her know that you're looking for a response as soon as possible

you need a new job because that is a general question and everyone should know that
Clara H.
Is there anything else I can assist you with while we're here in chat? I'm happy to help how I can, but for updates on this case, please refer to your original ticket so that we can help you as efficiently as possible

i am going to be posting this message all over the internet so they can see what customer services DOESNT look like
Clara H.
One moment please.