ShipStation , 721 reseñas

Calificación general
3,9
Recuentos por nivel de calificación
  • El 75% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 3% de las calificaciones son de 2 estrellas
  • El 14% de las calificaciones son de 1 estrellas
Fecha de modificación: 19 de septiembre de 2023

UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS

CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.

Bakers Authority
Estados Unidos
Casi 7 años usando la aplicación
16 de junio de 2022

Always having issues and being forced to reinstall from scratch. Leaves my business and my employees hanging. Absolute pain.

CoalitionNutrition
Estados Unidos
Casi 7 años usando la aplicación
29 de abril de 2016

Wildly inaccurate declared customs values on international orders, glitches, frozen screens, lots of whirly wheels. Your ShipStation experience if you choose to accept it. This app is not recommended for anyone who sells outside of the US. It uses list price on customs forms rather than price actually paid.

Yoga Democracy
Estados Unidos
Más de 6 años usando la aplicación
5 de julio de 2022

ShipStation recently forced users into a new interface that is awful and buggy. It now takes much longer to get packages out the door and creating returns and return labels takes twice as long as it used to. Good luck getting anyone from ShipStation to respond to help requests. Actively looking for a replacement because of how slow it's made fulfilling orders.

DinkyDogClub
Estados Unidos
Alrededor de 6 años usando la aplicación
29 de noviembre de 2022

I am so frustrated at this app and the lack of support that we have been receiving. Ever since the update, Shipsation has been a total disappointment. We used it without any issues for the past 5 years but once the upgrade happened, nothing has been functioning properly. It's time-consuming to have to reach out to tech support constantly because their app isn't functioning properly. I am looking into a different fulfillment app.

SWL
Estados Unidos
Casi 6 años usando la aplicación
9 de junio de 2022

The app was once golden and a must have for our business. But since the recent updates we have had trouble after trouble with getting into our account for everyday shipping. We are unable to to login to our account at all! it's terrible and there is no support or answers! We have used this app since 2016! So sad, but will be seeking out other options and I advise anyone looking into a platform for shipping ease to do the same! Our workflow has been completely disrupted!

KaAn's Designs
Estados Unidos
Casi 6 años usando la aplicación
5 de julio de 2022

I've used this app for literal years and years, and it's been perfectly fine. Ever since they updated the layout and forced it on us with no option to revert it's been buggy, glitching out at anything more than a few orders at a time, and have completely disrupted the work flow many of us have been using for years. Now it's taking 2-3x as long to do the same basic stuff we used to do. Please use Pirate Ship or something else. Ship Station sucks

Pig of the Month BBQ
Estados Unidos
Más de 5 años usando la aplicación
17 de octubre de 2022

I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .

Treshers
Estados Unidos
Más de 5 años usando la aplicación
20 de septiembre de 2020

I was over charged $249.00 for 3 labels less then 3oz each. tried to contact customer service I was on hold for over 2 hours. after that all they did pushed me to stamps.com also 3 hours on hold. and all the parent company stamps.com did is gave me an email address to postal service to file a claim. I have been with those companies for many years very bad customer service no one to talk to.

onestopsoccer.com
Estados Unidos
Más de 5 años usando la aplicación
Fecha de modificación: 8 de febrero de 2021

HOrrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

YOGO
Estados Unidos
Casi 5 años usando la aplicación