ShipStation , 리뷰 724개

It's so easy to integrate ShipStation and Shopify. I was able to get both of them integrated in a couple of minutes.

Reliable and well designed system. Lots of options to automate shipping rules, ability to make staff accounts and overall easy to use once you go the hang of it. Not quite as fast to learn as another service we used in the past, but way better once it is figured out, and set up correctly.

We have been Ship Station customers for years, and apart from being somewhat buggy we have never had any real problems.
We changed to a Shopify store a year ago, and I need to integrate Shopify with Ship Station.
Now, I realize why there are all these complaints about their customer service.
I have requested a call back from a tech support person on two occasions and it hasn't happened either time. The first time they actually made an appointment to call, but never did.
The second time they were supposed to email to set up an appointment. It has been a week and no email.
The support we have received via Live Chat has been good, but should there be a serious problem with integration, I have no confidence that I could ever reach a live person to resolve it.
When we started with Ship Station, we had an account manager who helped us set it up. Now, like every other tech company, they think its OK to skimp on live support to save money. Unfortunately for them, there are lots of other options available now, and we will be looking at alternatives.

Works great! You can ship first class if you need to which you can't do on other platforms. Makes shipping large amounts of orders daily much more efficient.

no better shipping solution! very easy to use and saves you a lot of time! thanks

Has made our life packing and shipping orders so much easier! Definitely a must have app.

I have edited my review in July 2023
Previously i thought
"This makes my life so much more simple.
Firstly, the support I have had is really good. An initial meeting was set up with someone and she supported me all the way.
I have very complex settings to enable me to automate my shipping method and weight, and the app is very customisable to your needs.
I can easily download all of my shipments before I confirm them, so I can count them and make sure they are correct first. It enables you to easily flag express orders and certain types of orders.
You can also use it to print out all of your packing slips, which is very useful. It also tells you if you have already printed them.
I used to use Royal mail click and drop, but this makes it so much easier.
It is working really well."

NOW HOWEVER I have had a number of shipments that I cant create a label for. I get strange error messages. Support are unable to help. Unfortunately unless it is a simple error, support have to escalate the query and usually this means you NEVER hear back with a solution. I usually give up at this point and have to go direct to Click and Drop and create a label there. On one occasion I was told i would have to wait 2 weeks!! To which I said to not bother as I needed it sorted by end of day.
FOR WEEKS I have had an issue with Ship Station Connect disconnecting, making it an utter nightmare to get my labels printed. Nobody is sorting it out. They tell you to do basic stuff which I have done and have had no effect, as I had thought. I keep getting stupid emails saying "let us know if you are still having issues".
It is really slow now too and keeps glitching
Plus in shopify it says your app is unsupported now and needs updating. What is going on?
I give up and am NOW LOOKING TO LEAVE TO A DIFFERENT APP.

After using GoShippo for a while on our store due to there per shipment pricing, we began to outgrow their service. Shipstation is a full-service shipping application. Including excellent customer service, seamless integration, a nice mobile app, constant updates, custom tracking information, and a number of other custom features for your store. We would highly recommend this app for any business interested in taking their store to the next level. We at Buddha Pants appreciate the work ShipStation does.

http://www.buddhapants.com/

Been using this for months... it pretty simple to use. Once you get the hang of it, you'll be printing/shipping out orders smoothly. Very helpful app

does not work with shopify. Cost us ALOT of money, does not work with shopify. Cost us ALOT of money,