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This app has been billing me for years and I can't get them to stop. I've even tried cancelling my credit card but because it's linked through Shopify they are able to bill the new card number somehow. Do not download this app or do their free trial. You'll be committed for life.
Hey there, thank you for bringing this to our attention! We will have a team member get in touch with you shortly to confirm some information and get the account closed - we're sorry this has been so difficult! Keep an eye on your inbox, please.
Great tool for aggregating orders from multiple platforms. Great shipping rates. Customer service is responsive and helpful.
You can use your own rates and their rates.
We've been using the tool since 2017 with a lot of success. It has helped us scale from 10-25 shipments a day to 2,000 shipments a day.
Buyer beware! I am on a trial acct still and its been a terrible experience-They charged me for my last 2 labels over & over again by saying I needed more & more funds and kept charging my credit card-but even though they charged me for 1 label 3 times in funds-I never received the label-I am unable to print any labels-there was not actual label or tracking created and yet they charged me 3 times for this label and then the same thing happened with another label rt after that-they currently owe me a refund of $221.08
You cannot get a human on the phone & I opened a "case" 2 days ago and no reply or refund so I will have to pursue thru credit card company. It's really bad-they charge you all sorts of charges for labels you never get & then try to get the refunds when it was their fault. Not ok -Stay far far away.
Hi there, thank you for taking the time to leave your review! We're sorry to hear that this was a frustrating experience but would love the opportunity to make things right. We have reached out to you in your recent ticket to schedule some time to resolve this. Hoping to hear back from you shortly!
Great app . Saves time and money.
Great! Works really well with Shopify. Only complaint is orders take over an hour to import from Shopify to ShipStation, so sometimes I have to wait a bit before fulfilling a new order. Everything else is great! Super easy to set up and has all the features I need to run my small business.
Chelly Bell has been wonderful with her support during the implementation process! She took the time to thoroughly understand the business needs and goals, ensuring that the implementation process was tailored to our specific requirements. Any questions or concerns I had, were met with patience and clarity, making the entire experience smooth and stress-free.
Chelly's technical proficiency with Ship Station is also impressive. She navigated the platform with ease, configuring it to work seamlessly with our unique needs. I feel a lot more confident about the launch of our new Shopify website after Chelly's assistance with everything!
Makes shipping easy!
ShipStation has been a crucial tool for our operations. It offers many amazing features and can do much more than you think at first. Been using it for over 2 years and very happy with it.
by far one of the most annoying bug infested app and company. Nothing works
Hi there, thank you for taking the time to leave your review as well as your feedback! We've reached out to the email on your account to gather additional information. Hoping to hear back soon!
Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?