ShipStation

i Like this program a lot. It should be very helpful with my hemp company. We make non psychoactive extracts from cannabis and have been having trouble spreading the word because the FDA won't allow us to say much about cannabidiol. We are looking forward to showing the world our cbd crystals and terpenes with this great app!

I see I'm not the only one. The app isn't working. You cant do a "end of day". I FINALLY got a response from their customer service that suggested a use Chrome in stead of Safari... and it didn't change. You cant close off the shipments anymore, and its not an error on my end. Now they don't even respond. So if you have printed off 50 shipments, and cant even close off... its a complete waste of time.
UPDATE: They finally fixed the problem, took a good week.... but its working now. They did apologize for not responding and they did fix the problem so that the app works for me now.
UPDATE AGAIN: after a few days of working, the app isnt working again... and im getting ZERO response from their customer service team. Not even a basic "we are looking into it"... nothing. After printing dozens of labels, i now have to re-print them else where manually, and email each customer their new tracking. So much for a time saver!

A lot of issues with this platform, can't book Couriers Please for Interstate orders, two months now and still not resolved. Australia Post, you can't book multiple labels per order, so you get charged double, even though Australia Post are not requesting that amount, so seems dodgy that ShipStation might be pocketing the extra dollars. Also with Australia Post you can't access your terms, so need to book each label up front. This integration is certainly having a negative impact on our costs. Hope the owners see this, and start talking to their customers to make improvements to the dashboard, and also to their integrations.

Love ShipStation! Makes shipping a breeze and with the discounted rates it also is less expensive.

Rates are not syncing with checkout cart, According to shopify provided by shopify, the customer paid $13.95 while shipstation is trying to charge us $94 What a nice profit margin Impossible to get a hold of them, "Contact us" keeps taking me into loops of support documents They don't care if the site is not converting because we only have FedEx account showing in check-out It keeps asking me to upgrade shopify to advance or plus plan while I upgraded to advance plan months ago. Shopify people felt bad and emailed them on my behalf

FRAUDULENT COMPANY!
I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone.
DO NOT GET THIS APP!

I have used shipstation for years for many of my clients. very good streamlining system. I recommend!

I have used this app for page builder! It works well but I have not used it enough to give it 5 stars

Support during the setup amazing! Lots of user settings to fiddle with to customize it however you prefer. So far, it's worked great.

- anxiously waiting for integrated email routing for drop shipping

I also tried Ordoro. I think ShipStation is much better.

Shipstation is terrible. If you do any significant volume, stay away! Printers and scales always disconnect from shipstation connect. When you attempt to contact support, you have to wait weeks to hear back. Chat queue is always 100 plus, so your day is over and they still haven't communicated with you. When you call, they say they will respond within 72 hours, and no one ever calls back. The only way to fix the scales and printers is to uninstall and reinstall their shipstation connect driver. Clearly there is something wrong with their software if that is the only solution.