ShipStation , 리뷰 643개

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2023년 3월 16일

Does not integrate, does not work. App is unsupported in Shopify. I would steer clear.

I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.

Valentia Skincare
앱 사용 시간: 9일
2023년 3월 14일

I would not recommend Shipstation due to their lack of technical support resources. The customer support reps do the best they can, however, when it comes to any issue that is slightly technical it can take weeks so find a solution.

Shipstation defaults to: "it's been escalated to senior support" — however we have yet have an issue resolved once it reaches this stage. At this stage there is no visibility or transparency to the status of the issue, or the time it which it will take to find a resolution.

Big Blanket Сo®
앱 사용 시간: 대략 4년
2023년 3월 14일

not working not working not working not working not working not working not working not workingnot working

앱 사용 시간: 대략 4년
2023년 3월 8일

We have used ShipStation for years, and depended upon it for fast efficient labels. Since Shopify rolled out "Locations," we have been able to print to either warehouse and "change" the location in Shopify each time. Suddenly ShipStation no longer does this. Its been a couple of weeks now, and I have to manually change the location the inventory is pulling from in Shopify. We get 100 - 200 orders per day. Support has moved from "escalating to the dev team" to actually trying to gaslight me, claiming that what I say ShipStation has done for years has never been possible.

Blackwell's Wines & Spirits
앱 사용 시간: 4년 초과
2022년 11월 29일

I am so frustrated at this app and the lack of support that we have been receiving. Ever since the update, Shipsation has been a total disappointment. We used it without any issues for the past 5 years but once the upgrade happened, nothing has been functioning properly. It's time-consuming to have to reach out to tech support constantly because their app isn't functioning properly. I am looking into a different fulfillment app.

앱 사용 시간: 거의 6년
2022년 11월 7일

We've used Shipstation for six years now. Their most recent update has completely ruined this software. Per support, we must uninstall and then reinstall their printing software each week (and have done so for the past several months). What's the point of shipping software that's unable to print labels?!

Melodic Virtue®
앱 사용 시간: 거의 4년
2022년 11월 1일

The app doesn't put import/export data for international shipments: hts code, values, etc. It is causes problems, because they ignored it. It is in their api and simple to include. There is no reason to leave it out. It reduces the value of the the app and service.

Rhinestone Jewelry Corporation
앱 사용 시간: 거의 3년
2022년 10월 17일

I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .

앱 사용 시간: 5년 초과
2022년 10월 6일

Truly awful development team removing or breaking features with every update. Every bug report is ignored. Every feature request is ignored. Customer service team is useless, they will "forward over tickets to their dev team" and then respond after months and months of outage issue reports just to tell you they aren't doing anything. Based on my experience, I genuinely hope a good competitor puts them out of business.

Little Colorado
앱 사용 시간: 거의 2년
2022년 9월 23일

This was the best app we had. Once it was updated IT IS COMPLETE TRASH!! Their support will take weeks with no help. A glitch a day will make you feel like you work for Ship station and not your own business.

Tristar Plants
앱 사용 시간: 대략 1년