Omtaler (816)

Samlet vurdering
4,1
Antall per vurderingsnivå
  • 75 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 3 % av vurderingene er 2 stjerner
  • 15 % av vurderingene er 1 stjerner
1. juni 2023

Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.

Fendrihan Canada
Canada
Nesten 8 år bruker appen
5. juni 2023

I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume ...

Tin Can Sally
USA
Rundt 7 år bruker appen
ShipStation svarte 7. august 2023

Thank you for your feedback and we sincerely apologize for the experience and any misunderstanding. Reviewing this issue in detail, we show that our team assisted with this ...

17. oktober 2022

I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .

Treshers
USA
Rundt 7 år bruker appen
Redigert 19. september 2023

UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS

CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone ...

Bakers Authority
USA
Nesten 7 år bruker appen
16. juni 2022

Always having issues and being forced to reinstall from scratch. Leaves my business and my employees hanging. Absolute pain.

CoalitionNutrition
USA
Nesten 7 år bruker appen
29. april 2016

Wildly inaccurate declared customs values on international orders, glitches, frozen screens, lots of whirly wheels. Your ShipStation experience if you choose to accept it. This app is not recommended for anyone who sells outside of the US. It uses list price on customs forms rather than price actually paid.

Yoga Democracy
USA
Over 6 år bruker appen
Redigert 22. februar 2024

Update: The only response I've gotten from ShipStation was because of this review. I still haven't heard back from anyone about my problem in most of a week. Seems they care more about how they look than how they actually do their jobs.

It keeps getting more expensive, while the service keeps getting worse.

I've been three days without the ability to create labels, and I still can't figure out ...

PatchPanel
Canada
Over 6 år bruker appen
ShipStation svarte 22. februar 2024

Hey there, we appreciate your review and the time you’ve spent working with our team. While we strive to offer the best support in the industry, we are sorry to hear we’ve ...

5. juli 2022

ShipStation recently forced users into a new interface that is awful and buggy. It now takes much longer to get packages out the door and creating returns and return labels takes twice as long as it used to. Good luck getting anyone from ShipStation to respond to help requests. Actively looking for a replacement because of how slow it's made fulfilling orders.

DinkyDogClub
USA
Rundt 6 år bruker appen
29. november 2022

I am so frustrated at this app and the lack of support that we have been receiving. Ever since the update, Shipsation has been a total disappointment. We used it without any issues for the past 5 years but once the upgrade happened, nothing has been functioning properly. It's time-consuming to have to reach out to tech support constantly because their app isn't functioning properly. I am looking ...

SWL
USA
Nesten 6 år bruker appen
9. juni 2022

The app was once golden and a must have for our business. But since the recent updates we have had trouble after trouble with getting into our account for everyday shipping. We are unable to to login to our account at all! it's terrible and there is no support or answers! We have used this app since 2016! So sad, but will be seeking out other options and I advise anyone looking into a platform ...

KaAn's Designs
USA
Nesten 6 år bruker appen