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I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.
Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.
We appreciate and consider your feedback and take our merchants’ concerns very seriously. We show that one of our Support managers gave you a call on July 16, 2023 to work with you further on your issues. We understand your concerns about resolving data synchronization issues. Customer satisfaction is very important to us, as well as being responsive to our merchants’ needs. If we can help further with your concerns, please let us know.
Shipstation is an excellent shipping app. We're able to integrate all our sales channels (Shopify, Etsy, Amazon, etc) and use the same automation rules to quickly print out the correct postage. Our business would be much more difficult to run without it.
Saves us so much time every day. We no longer have to manually enter any shipping information and can process orders much faster than before we signed up. And by syncing with Stitch labs we can use it for our online and offline orders. Easy, Simple and Fast!
After being displeased with our old service, we looked at and tried out many many new ways to organize our shipping. ShipStation completely blew the rest out of the water. Now we focus more and the important stuff and let ShipStation automate the rest!
ShipStation is an absolutely amazing app. Their software has saved both us and our manufacturer HOURS of work. It was simple to set up and very easy to learn. Definitely worth looking into whether you are a small or large company. Integrates seamlessly with Shopify.
Ship Station has been working great for our needs for a few years now. We're very happy with their services.
Awesome app... The best feature is the rate comparison before you create a shipping label.
2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere.
They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else.
Anyone else would be better - try Shippo or Shipping Pirate - anyone else.
+++++
Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.
ShipStation paid for itself many times over in the first month of use. Between the time saved, address verification, and direct to label printing, it has been invaluable. Thank you!
We love ShipStation! We had been using several other shipping programs and ShipStation is the far superior program. We are able to ship more orders, much faster, and with less errors. Not to mention, the customer services is awesome and the interface is so much more aesthetically pleasing. The only complaint we have had is that there is no way to schedule shipping notifications to be sent later (and not right when the label is created). If ShipStation could implement this, it would be so great!