ShipStation

Enables shipping to Europe but lacks the capability to generate return labels. If anyone is familiar with a company that offers this service, please feel free to get in touch. Ridiculous!

Constant problems, makes it a nightmare for our CS and warehouse teams with orders not syncing up. After 10+ years we will finally be finding an alternative. Oh and their customer service is non-existent. We have "escalated" tickets that are still open from 5 months ago that just stopped being worked on.

Frequent bugs, frequent unnecessary UI "upgrades", unbelievably painful claims process. Best to just stick with Shopify shipping.

EDIT Dec 19, 2023 - After posting this review, ShipStation reached out and provided partial resolution. Revising to 3 stars. If all is resolved, will edit to 5 stars.

EDIT May 30 2024 - Support continues to be supremely unhelpful and inefficient. Revising to one star, and back to exploring other options.

Love it when it works. But it doesn't always work! Lots of bugs and lots of down time unfortunately.

2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere.

They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else.

Anyone else would be better - try Shippo or Shipping Pirate - anyone else.

+++++
Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.

I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.

I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .

UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS

CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.

Always having issues and being forced to reinstall from scratch. Leaves my business and my employees hanging. Absolute pain.