ShipStation , 643 recensioner
Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.
The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue.
Very very dissapointed in their level of service.
If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues.
Last year something changed in the scan to ship process which required an extra click. It took them over a month to finally come back with "That's just how the program works now".
I'm a huge fan of this service and all the ShipStation employees I've talked to!
This app has helped me save time and money on labels. Thank you!! 10/10 recommend!!
We have used Shipstation for many years now. They have recently revamped their customer service department and have been very helpful with setting up automation and integration with our Shopify page. One of the best shipping solutions in the market
PRO's: I haven't found an alternative that is better or I would have switched already.
CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.
Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible.
I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address.
The system sucks! Support SUCKS YUUUUUGE D!
Does not integrate, does not work. App is unsupported in Shopify. I would steer clear.
I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.
I would not recommend Shipstation due to their lack of technical support resources. The customer support reps do the best they can, however, when it comes to any issue that is slightly technical it can take weeks so find a solution.
Shipstation defaults to: "it's been escalated to senior support" — however we have yet have an issue resolved once it reaches this stage. At this stage there is no visibility or transparency to the status of the issue, or the time it which it will take to find a resolution.
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