ShipStation

If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues.
Last year something changed in the scan to ship process which required an extra click. It took them over a month to finally come back with "That's just how the program works now".

I have edited my review in July 2023
Previously i thought
"This makes my life so much more simple.
Firstly, the support I have had is really good. An initial meeting was set up with someone and she supported me all the way.
I have very complex settings to enable me to automate my shipping method and weight, and the app is very customisable to your needs.
I can easily download all of my shipments before I confirm them, so I can count them and make sure they are correct first. It enables you to easily flag express orders and certain types of orders.
You can also use it to print out all of your packing slips, which is very useful. It also tells you if you have already printed them.
I used to use Royal mail click and drop, but this makes it so much easier.
It is working really well."

NOW HOWEVER I have had a number of shipments that I cant create a label for. I get strange error messages. Support are unable to help. Unfortunately unless it is a simple error, support have to escalate the query and usually this means you NEVER hear back with a solution. I usually give up at this point and have to go direct to Click and Drop and create a label there. On one occasion I was told i would have to wait 2 weeks!! To which I said to not bother as I needed it sorted by end of day.
FOR WEEKS I have had an issue with Ship Station Connect disconnecting, making it an utter nightmare to get my labels printed. Nobody is sorting it out. They tell you to do basic stuff which I have done and have had no effect, as I had thought. I keep getting stupid emails saying "let us know if you are still having issues".
It is really slow now too and keeps glitching
Plus in shopify it says your app is unsupported now and needs updating. What is going on?
I give up and am NOW LOOKING TO LEAVE TO A DIFFERENT APP.

We are new to using shipstation, and it has been great! Simplifies the shipping process very much and speeds up everything. We used to have to enter all the information into dazzel and fedex and this app does it for you! Very convenient! Glad someone recommended it to us to use! Would recommend it to any business big or small.

Before using ShipStation we dreaded spikes in orders... ok, maybe dreaded isn't the right word (because ^ orders means ^ dollars), but we were delayed 1-2 days in getting orders out when they came in in waves.

Now that we have ShipStation, we don't use it every day, but it helps us stay on track when we get hit by a big wave of orders and that, on it's own, is more than enough for us to justify keeping it around.

For some people it's an every day solution, for us, it's our muscle (and we love it).

I wasn't sure I was going to get much out of Shipstation- I already used Endicia for shipping and I had no complaints. But a friend talked me into trying it and I am SO GLAD I did. The initial setup was a little complicated (not difficult, it just took some time) but I once I had everything up an running- wow, what a difference. I've finally achieved the streamlined, organized, efficient shipping workflow I'd always thought was just a fantasy.

There are way more awesome features than I could list here, but a few of my favorites:

I love the way Shipstation syncs with my sales channels so orders get marked as shipped, tracking emails get sent, and I can manage everything from one convenient dashboard.

I love that I get an alert when I have multiple orders from the same customer, and Shipstation allows me to merge the orders to ship together.

I love automation rules! No more weighing packages. I can't believe I spent years doing this stuff manually. I had no idea. This is a game changer.

The one missing link for me is inventory management- this app does everything else and the info and sales channel integrations are all there already, so it's a natural next step. (I hear they may be working on adding it.)

On a final note- I really appreciate how affordable Shipstation is. This is an app that is extremely powerful and full of advanced level features, but they have a pricing structure that allows even a tiny business like mine to take advantage of them.

Bottom line: if you sell stuff online, you owe it to yourself to try out Shipstation. You don't even know what you're missing!

Great shipping app with the ability to customize to fit your needs.

I am a new user to ShipStation and I can already not imagine my life without it. My business manufactures on a small scale--very small, as there are three of us. At this juncture it is an impossibility for me not to be involved in production in some capacity. Prior to shipstation, I would spend an entire morning looking between UPS and my shopify store to print out orders. With ShipStation, this gets reduced to about 30 minutes at the absolute most. In short, ShipStation gave me 3.5 hours. ShipStation made this step 800% more efficient. It took 1/8th the time. I think you get the picture.

does not work with shopify. Cost us ALOT of money, does not work with shopify. Cost us ALOT of money,

Used to be good. Now with Shopify locations, when I make a sale, my sales channel removes the sold stock from inventory. Once I ship the order through ShipStation, Shipstation ADDS INVENTORY BACK. and they are refusing to take blame and blaming Shopify. My inventory is getting messed up with every sale. I’m switching to Shipworks.

ShipStation is a fantastic app. We're able to funnel both of our Shopify stores, as well as process outside orders - quickly and easily. It clearly has many features that go far beyond those we use - and as, relatively, new users - we look forward to learning the other ways ShipStation can benefit our business.

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