Recensioner (817)

Helhetsomdöme
4,1
Antal per omdömesnivå
  • 75 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 15 % av omdömena har 1 stjärnor
18 november 2021

I signed up as a paying customer thinking that this would work fine but how wrong I was. This app is very very slow. here is the example: We get online orders via shopify and it takes minimum 40 minutes to show up on shipstation. so we aree not able to ship items as the order comes in. I wish i had known about this before. I will start to look for another app that doesn't have this sort of ...

Violet Aquarium
USA
Ungefär en månad användning av appen
1 juni 2021

The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.

CocoNene Hawaii
USA
3 månader användning av appen
ShipStation svarade 10 juni 2021

Hi there, thank you for the review! We're glad to hear that you like using the app, and we value your feedback on how we could improve your experience.

9 juni 2021

One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.

bighammerwines.com
USA
Ungefär en månad användning av appen
ShipStation svarade 10 juni 2021

Hi there, we're sorry to hear that you had a negative experience with ShipStation support. We are actively working to improve this experience and appreciate your feedback.

7 april 2015

Worst customer support on the planet. Don't waste your time.

Dale's Raw Foods
USA
Ungefär en månad användning av appen
16 augusti 2022

Getting customer support to answer questions is like pulling teeth. I've had a few occasions where Shipstation wouldn't print, I would make labels in bulk and then couldn't print, and assorted other issues. They take over a week to answer meanwhile you're trying to run a business. Annoying.

Crimson and Clover Studio
USA
3 månader användning av appen
22 september 2022

Do not use shipstation if you plan on adding new products to your store on a regular basis. It seemed amazing until I found out that they require you to manually add information for every product you have such as weight, value, customs info and more...all info that was already added to shopify in the first place creating twice the amount of work. The workaround they gave me was to create a ...

Rogue Lab
Kanada
Ungefär en månad användning av appen
8 juni 2019

Can not click on HELP with out it logging me off to log back in so we have no way of Fixing a uploading error for Etsy. We get this Error:
An error occurred attempting to update orders: receipts is not a valid value for Int32.

Hearth & Heart
USA
Ungefär en månad användning av appen
31 mars 2014

ShipStation has really saved us a ton of time when it comes to shipping. We used to go to UPS to drop off shipments EVERY DAY! It was very time consuming and it sometimes took a day or two to get shipments out. With ShipStation, our customers are happy that their orders go out right away and we are happy because we are saving time and money!

Simulation Curriculum Corp.
USA
2 månader användning av appen
5 september 2017

Horrible. We chose them ShipStation weeks before our launch and when ever we contacted them it was never their fault that the labels could not be printed . They blamed Shopify they blames Fedex....it was never there issue. To top it off when we launched after they assured us everything was fine....IT FAILED and no one was there to help. No Human -- No Chat. We called ShippingEASY got real people ...

Demo Auntlyns
USA
Ungefär en månad användning av appen
13 juni 2016

This app is a game changer for us. We sell on various channels including Etsy, Amazon, Shopify and Ebay. ShipStation pulls in all of our open orders on all of these channels and enables us to manage them in one place. Unfortunately, not all of the order details can be imported from Amazon (this seems to be an issue from Amazon's end) so we continue to print out our orders from each channel and ...

Hand And Hide
USA
2 månader användning av appen