ShipStation , 737 recensioner
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Absolute rubbish. The support is shocking, so incompetent and will never acknowledge an error. The servers are always down, shipconnect doesn't work half the time and the don't include the discounts in the commercial invoice so the customers get chared taxes on what the items cost full price not what they actually paid for them.
FRAUDULENT COMPANY!
I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone.
DO NOT GET THIS APP!
Hi there, we are sorry to hear that we missed the mark. We always appreciate feedback so that we can offer the 5-star support we strive for.
As of 7/27/23, we have followed up with our teams and confirmed that you will be refunded back to the original payment method. This should be completed within the next 3-5 business days and has been communicated via your open ticket.
If you have additional questions or further concern, we would encourage you to respond to the open ticket and we’ll have our teams ensure resolution right away.
Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.
This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it so for Europeean brands is an absolute no go.
Very very buggy. Used to be great. If anyone can recommend an alternative please do so. This software is a mess.
Hi there, thank you for your feedback. We are sorry to hear that our platform has missed the mark! We believe our service offers a great value to our merchants and we definitely would like to resolve any outstanding technical issues you may have. We’d love to get more details from you, our team will be reaching out to the email on your account shortly.
They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.
Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!
not cheap not worth it
Hi there, we are sorry to hear that our platform has missed the mark! We have various plan levels to fit any shipper along with robust features to ensure you are shipping as efficiently as possible. We would love the opportunity to earn back your business in the future.
Love it when it works. But it doesn't always work! Lots of bugs and lots of down time unfortunately.
I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .