评论 (806)

整体评分
4.2
每个评分等级的数量
  • 76% 的评分是 5 星
  • 5% 的评分是 4 星
  • 2% 的评分是 3 星
  • 3% 的评分是 2 星
  • 14% 的评分是 1 星
2024年1月14日

Enables shipping to Europe but lacks the capability to generate return labels. If anyone is familiar with a company that offers this service, please feel free to get in touch. Ridiculous!

Barbara Giuffre
英国
大约2个月 人在使用应用
2023年8月8日

Constant problems, makes it a nightmare for our CS and warehouse teams with orders not syncing up. After 10+ years we will finally be finding an alternative. Oh and their customer service is non-existent. We have "escalated" tickets that are still open from 5 months ago that just stopped being worked on.

Detour Sunglasses
美国
接近10年 人在使用应用
2019年4月19日

Love it when it works. But it doesn't always work! Lots of bugs and lots of down time unfortunately.

Water Bargain
美国
8年多 人在使用应用
编辑时间:2024年6月20日

2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere.

They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else.

Anyone else would be better - try Shippo or Shipping Pirate - anyone else.

+++++
Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

YOGO
美国
大约8年 人在使用应用
2023年6月1日

Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.

Fendrihan Canada
加拿大
接近8年 人在使用应用
2023年6月5日

I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.

Tin Can Sally
美国
大约7年 人在使用应用
ShipStation已回复 2023年8月7日

Thank you for your feedback and we sincerely apologize for the experience and any misunderstanding. Reviewing this issue in detail, we show that our team assisted with this issue in May 2023. Our agent worked with our Billing Team, and they have advised that the existing balance of $1.10 was added to your postage balance after the transfer. We show that the agent provided further details and screenshots regarding your postage balance, and that we had received confirmation that the issue was satisfactorily resolved. If there is any additional investigation needed, we would be more than glad to assist! We hope we can serve you and your business in the future and appreciate your feedback.

2022年10月17日

I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .

Treshers
美国
大约7年 人在使用应用
编辑时间:2023年9月19日

UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS

CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.

Bakers Authority
美国
接近7年 人在使用应用
2022年6月16日

Always having issues and being forced to reinstall from scratch. Leaves my business and my employees hanging. Absolute pain.

CoalitionNutrition
美国
接近7年 人在使用应用
2016年4月29日

Wildly inaccurate declared customs values on international orders, glitches, frozen screens, lots of whirly wheels. Your ShipStation experience if you choose to accept it. This app is not recommended for anyone who sells outside of the US. It uses list price on customs forms rather than price actually paid.

Yoga Democracy
美国
6年多 人在使用应用